Team Lead, Call Center
4 weeks ago
Duncan Solutions
Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integrated parking and tolling customer service.
The Team Lead will be responsible for assisting the supervisor/manager with the performance of a Team. They will spend their time coaching, mentoring, training, auditing and reviewing errors, as well as assisting with projects as needed, while ensuring compliance with the FDCPA and achieving maximum agent production for the company and its clients.
Job Functions:
1. Staff training and development
- Effectively communicate polices and new initiatives to staff
- Conduct individual and group training sessions with staff
- Monitor collector phone calls for quality and compliance
- Assist with escalated phone calls
- Resolve debtor complaints
- Return any requested calls to customers
- Assist with taking inbound Customer Service and Collections calls when call volume is high
- Assist management as needed with tracking collector production
- Assist with collector productivity monitoring through reports and daily productivity measurements
- Regular communication and updates of current individual and team performance tracks
- Minimum of 12 months call center experience required
- PC experience in a Windows environment
- Basic keyboarding skills
- Must be able to obtain required License for collecting
- Knowledge of all federal and state rules and regulations governing collections including FDCPA, Privacy Act and FCRA
- Leadership experience preferred
IMPORTANT NOTICES:
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace
-
Team Lead, Call Center
3 weeks ago
Irving, United States Navient Full timeDuncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integra Team Lead, Call Center, Customer Service, Business Services, Lead
-
Team Lead, Call Center
2 days ago
Irving, United States Navient Corporation Full timeDuncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integrated parking and tolling customer service.The Team Lead will be responsible for assisting the...
-
Call Center Manager
4 days ago
Irving, United States Moxie Pest Control Full timeJob DescriptionJob DescriptionPlay your part in our team succeeding!Customer service is at the core of Moxie Pest Control’s mission to improve the quality of life for our customers and employees. The Call Care Manager is a key role to provide quality service to all of our customers. The Call Care Manager oversees a team of Customer Service Agents and leads...
-
Technical Director
3 weeks ago
Irving, Texas, United States Verizon Full timeAbout the RoleWe are seeking a highly experienced Engineering Manager to lead our Next Gen Applications team. As a key member of our engineering organization, you will be responsible for providing technical leadership and guidance for the development of Next Generation Call Center and Store applications on Value NSA.As an Engineering Manager, you will be a...
-
Call Center Associate
3 weeks ago
Irving, Texas, United States Yardi Systems Full timeAbout the JobThis Client Support Specialist role is ideal for those who enjoy working in a fast-paced call center environment. As a Customer Service Representative I, you'll be responsible for providing exceptional customer service and support, handling inbound calls, emails, and chats, and maintaining accurate client records.Key Responsibilities:Answer...
-
Call Center Specialist
4 weeks ago
Irving, United States HUB International Full timeMiniter Group provides insurance products and risk management expertise to the banking industry. Our unique culture encourages a customer-focused, consultative approach using our industry expertise, innovative technology, and employee dedication. Und Call Center Specialist, Specialist, Call Center, Customer Service, eCommerce, Insurance, Healthcare
-
Call Center Representative
2 weeks ago
Irving, Texas, United States Hilltop Holdings Full timeJob Description: Call Center Representative - BankingWe are seeking a motivated and customer-focused individual to join our team as a Call Center Representative in our banking division. As a key member of our customer support team, you will be responsible for handling customer calls, resolving issues, and providing exceptional service to our clients.About...
-
Call Center Specialist
2 weeks ago
Irving, Texas, United States Hilltop Holdings Full timeCompany OverviewHilltop Holdings, the parent company of PlainsCapital Bank, was founded in 2010 with a focus on building a strong and stable banking platform. Our commitment to financial strength and stability has allowed us to grow rapidly and expand our presence across Texas.Job SummaryThe Customer Solution Center Agent will be responsible for providing...
-
Call Center Retention Specialist
3 days ago
Irving, United States SiriusXM Radio, Inc. Full timeWho We Are:SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our...
-
Call Center Representative
3 weeks ago
Irving, Texas, United States CornerStone Staffing Full timeCornerStone Staffing is committed to excellence in customer service, and we're seeking a talented bilingual representative to join our team. As a Call Center Representative in Irving, TX, you'll be responsible for handling repossessed accounts and providing exceptional service to our clients.This is a fantastic opportunity for those looking to develop their...
-
PLM Technical Lead
3 weeks ago
Irving, Texas, United States Resource Informatics Group Full timeJob Title: PLM Technical Lead - Team Center ExpertAbout the Role:We are seeking an experienced PLM Technical Lead to join our team at Resource Informatics Group. The successful candidate will have a strong background in Siemens Teamcenter and NX product knowledge, as well as experience with Sharepoint, Jira, Perl/Shell scripting, Git, Linux, Windows, MS...
-
Irving, Texas, United States CornerStone Staffing Full timeCall Center OpportunityWe are seeking a skilled English and Spanish Language Call Center Professional to join our team in Irving, TX.In this role, you will work as a call center representative, making outbound calls on repossessed accounts, receiving inbound redemption calls, and making suitable arrangements with customers that are currently past due.This is...
-
ULINE- Call Center Representative
3 weeks ago
Irving, United States Uline Full timeCustomer Service Representative Pay from $24 to $28 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Customer Service is the heartbeat of Uline! As a Customer Service Representative, youll dig into order details to deliver an exceptional experience our customers...
-
Customer Service Team Lead
3 weeks ago
Irving, Texas, United States The Pasha Group Full timeAbout The Pasha GroupThe Pasha Group is a leading logistics company dedicated to delivering exceptional service and innovation. As we continue to grow, we are seeking an experienced manager to lead our Shared Service Center (SSC) Customer Service team.Job OverviewWe are offering a competitive salary of $95,000 - $120,000 per year for this position, based in...
-
Emergency Call Center Specialist
2 weeks ago
Irving, Texas, United States Dry Force Corp Full timeJob DescriptionWe are looking for an experienced and customer-centric In-House Dispatch Specialist to join our team at Dry Force Corp. As a key representative of our company, you will be responsible for handling phone calls, responding to customer inquiries, and coordinating emergency work orders.Your primary objective will be to provide exceptional customer...
-
Irving, United States Alacrity Solutions Full timeCustomer Service Representative- Call Center Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing...
-
Call Center Customer Support Agent
3 weeks ago
Irving, Texas, United States Hilltop Holdings Full time**Become a Key Member of Our Team:**We are currently seeking a skilled Customer Solution Center Agent to join our dynamic team at PlainsCapital Bank. In this role, you will have the opportunity to make a lasting impact on our customers' lives by providing personalized support and guidance.Key Responsibilities:Providing exceptional customer service through...
-
Medical Records Team Lead
2 weeks ago
Irving, Texas, United States Excelin Health Services Full timeJob SummaryThe estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.We are seeking a highly organized and detail-oriented Medical Records Team Lead to join our team at Excelin Health Services. As a key member of our healthcare operations team, you will play a critical role in ensuring the accuracy and timeliness...
-
Appointment Center Specialist
2 days ago
Irving, United States A Groundworks Company Full timeGroundworks is seeking talented Appointment Center Specialists to join our tribe in Irving, TX! As an Appointment Center Specialist, you will be the voice of our brand and the first point of contact with our future customers. You will utilize excellent customer service skills to create a positive first impression with interested homeowners, then schedule...
-
Call Center Representative
4 days ago
Irving, United States Reliant Air Conditioning Full timeJob DescriptionJob DescriptionReliant Air Conditioning, one of Dallas–Fort Worth’s premiere heating and air conditioning service providers, is looking for a passionate and service orientated Customer Service Representative to join our team!As a Customer Service Representative at Reliant you will be responsible for providing unprecedented customer care...