Call Center Specialist

6 days ago


Irving, Texas, United States Hilltop Holdings Full time
Company Overview

Hilltop Holdings, the parent company of PlainsCapital Bank, was founded in 2010 with a focus on building a strong and stable banking platform. Our commitment to financial strength and stability has allowed us to grow rapidly and expand our presence across Texas.


Job Summary

The Customer Solution Center Agent will be responsible for providing exceptional customer service, answering incoming calls, and resolving issues in a professional and timely manner. The ideal candidate will have excellent communication skills, a strong focus on customer service, and the ability to work independently in a fast-paced environment.


Responsibilities
  • Answer large volumes of customer calls and inquiries concerning products and services.
  • Provide friendly, professional assistance to customers.
  • Maintain a working knowledge of company software, products, and services to effectively answer customer inquiries.
  • Close each call by typing a summary of the outcome.

Salary Range:

$55,000 - $75,000 per year, depending on experience.


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