Client Service Representative
7 days ago
VCA Aurora Animal Hospital is seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations.
Were looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets. This is a full-time position. Schedule includes all shifts including weekends, and holidays.
VCA Aurora is a busy, 24/7/365 specialty, emergency, and general practice animal hospital located on the far west side of Aurora.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: checking clients in and out and answering telephones.
Scheduling and confirming appointments.
Heavy call volume and client contact.
Presenting and explaining fees, including processing payments.
Assisting clients with emergencies and euthanasias.
Answering questions regarding our specialty and emergency services.
Managing medical records.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.
VCA offers numerous benefits including:
**Compensation:** starting wage $18 per hr.
Financial growth opportunities available.
Starting range is determined by skill set and years of experience in the field
. Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Free wellness subscriptions (Head Space and Lyra Health)
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance (company-paid)
Paid parental leave
Paid vacation and sick time
401(k) with company match
Pet care discounts (40-100%)
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more
. Associate-led equity, inclusion, and diversity groups
. Free Continuing Education through our online WoofU
**On-Site Social Worker:** The presence of an on-site social worker is a remarkable resource for our associates.
**Health and Well-being:** Prioritizing the health and well-being of our team is a leadership priority that ensures a positive workplace culture. A healthy and supported team is better equipped to provide the best care to patients and clients.
**Location:** 2600 W. Galena Blvd., Aurora, IL 60506
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