Client Service Representatives
2 months ago
Who we are
Translation Excellence is a global leader in providing world-class language services. We serve corporations, governments, non-profits, educational institutions and individual consumers worldwide. By recruiting the world's best linguists we help people bridge the gaps in their communication and cultural barriers.
On our journey of providing excellent service, we focus on the values, attitudes and beliefs of our team members and our clients, always keeping in mind that they are our driving force. We make sure to instill a sense of community in our company, something that is also exercised when communicating with our clients and linguists.
What you'll do
We are seeking highly motivated and customer-focused individuals to join our team as Client Service Representatives for our language services company. As a Client Service Representative, you will be the primary point of contact for our clients, providing exceptional customer service and support. Your responsibilities will include managing client inquiries, resolving issues, coordinating translation projects, and ensuring overall client satisfaction. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced, multicultural environment.
Responsibilities
- Serve as the main point of contact for clients, providing prompt and professional assistance via phone, email, and other communication channels.
- Build strong client relationships and ensure customer satisfaction by understanding their needs, addressing concerns, and delivering effective solutions.
- Manage and prioritize client inquiries, requests, and complaints, ensuring timely resolution and maintaining accurate records of interactions.
- Collaborate with internal teams, such as project managers and linguists, to coordinate translation and language-related projects according to client requirements and deadlines.
- Provide accurate and detailed project briefs to ensure clear understanding of client expectations and specifications.
- Monitor project progress, identify and address potential issues, and keep clients informed of project status updates.
- Assist clients with navigating our online platforms and tools, providing guidance and troubleshooting as needed.
- Upsell and cross-sell company services to existing clients, identifying opportunities for additional language-related solutions.
- Stay up-to-date with industry trends, services, and technologies to provide knowledgeable and proactive support to clients.
- Contribute to the continuous improvement of client service processes, suggesting innovative ideas to enhance efficiency and client satisfaction.
- Bachelor's degree in a relevant field (e.g., linguistics, communications, international relations) is preferred but not mandatory.
- Proven experience in a customer service or client-facing role, preferably in the language services industry.
- Excellent verbal and written communication skills in English and at least one other language.
- Strong interpersonal skills with the ability to build rapport and establish effective relationships with clients and colleagues from diverse backgrounds.
- Exceptional problem-solving and conflict resolution abilities, with a customer-focused mindset.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Attention to detail and commitment to delivering high-quality service.
- Knowledge of translation and localization processes and terminology is a plus.
- Flexibility to adapt to changing business needs, including occasional evening or weekend availability.
Join our dynamic team and play a crucial role in ensuring client satisfaction and success in their language service requirements. Apply now and help us make a difference in the global communication landscape
Benefits
This is a professional position with competitive compensation and comprehensive benefits package that includes travel opportunities, professional development stipend, certification sponsorship, health insurance, 401K, generous vacation package, and paid sick leave.
- 401(k) - with 4% matchDental & Vision insuranceHealth insurancePaid time off
- Opportunities for Advancement - We promote from within
-
Client Service Representative
6 days ago
Aurora, United States VCA Animal Hospitals Full timeVCA Aurora Animal Hospital is seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly...
-
Client Service Representative
3 months ago
Aurora, United States GeniusVets Full timeJob Position Title Client Service Representative Compensation $15.00 - $16.00 starting hourly wage. Swing shift offers a 10% shift differential. Benefits * Group medical, voluntary dental, vision and supplemental plans * Uniforms provided * PTO & Sick Pay * Veterinary services discount and discounted pet food purchasing program * 401k retirement savings...
-
Client Service Representative
2 months ago
Aurora, United States VCA Animal Hospitals Full timeVCA Aurora Animal Hospital is seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly...
-
Client Service Representative
4 days ago
Aurora, Illinois, United States VCA Animal Hospitals Full timeJob Summary:VCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.Key Responsibilities:Provide exceptional customer...
-
client service representative/doctor assistant
3 months ago
Aurora, United States Millennium Veterinary Services Full timeJob DescriptionJob DescriptionIndian Prairie Animal Hospital is looking for a client service representative/doctor assistant. The ideal person for this position understands the importance of working as a team and communicating with each other in a a professional manner. They should be an independent and reliable self-starter with lots of energy and a...
-
Client Service Representative
6 days ago
Aurora, Illinois, United States VCA Animal Hospitals Full timeAbout the RoleVCA Animal Hospitals is seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.Key ResponsibilitiesCustomer Service...
-
Client Service Representative
12 hours ago
Aurora, Illinois, United States VCA Animal Hospitals Full timeAbout the RoleVCA Animal Hospitals is seeking an experienced Client Service Representative to join our team for our evenings and weekends schedule.We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.Key ResponsibilitiesProvide exceptional customer service...
-
Client Service Advocate
1 month ago
Aurora, United States axosbank.com Full timeTarget Range: $60,000.00/Yr. - $70,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: These discretionary target bonuses may...
-
Client Service Advocate
3 months ago
Aurora, United States axosbank.com Full timeAxos Clearing LLC Target Range: $60,000.00/Yr. - $70,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 5% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5% These...
-
Customer Service Representative
2 days ago
Aurora, Ohio, United States BlueWave Solutions Full timeAbout BlueWave SolutionsWe are a dynamic and innovative company that provides exceptional customer service to our clients. Our team is dedicated to delivering top-notch support and ensuring that our customers receive the best possible experience.Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team. As...
-
Client Service Associate
2 weeks ago
Aurora, Ohio, United States First Federal Bank Full timePosition Title: Customer Service RepresentativeDepartment: Retail ServicesReports to: Client Service ManagerSupervises: No Direct ReportsPosition Overview:In alignment with the mission and sales objectives of First Federal Bank, this role is essential in delivering exceptional customer service. The Customer Service Representative will efficiently process...
-
Customer Service Representative
2 weeks ago
Aurora, United States Leonardi Appliance Part time $17Job DescriptionJob DescriptionBenefits:Employee discountsFlexible scheduleJob SummaryLeonardi Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer...
-
Customer Service Representative
2 days ago
Aurora, United States Leonardi Appliance Full timeBenefits: Employee discounts Flexible schedule Job Summary Leonardi Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our...
-
Customer Service Representative
2 weeks ago
Aurora, United States PerfectHome Full timeApply today and become a part of something bigger! Health & Vision Insurance Paid Time Off, Holidays & Sick Days IRA Retirement Plan with company match! Join our Customer Service team and be blown away by how well we treat our employees! Awarded "2023 Medal of Excellence" by Bryant Heating & Cooling Services- Perfect Home Services is the most professional...
-
Customer Service Representative
6 days ago
Aurora, United States PerfectHome Full timeApply today and become a part of something bigger! Health & Vision Insurance Paid Time Off, Holidays & Sick Days IRA Retirement Plan with company match! Join our Customer Service team and be blown away by how well we treat our employees! Awarded “2023 Medal of Excellence” by Bryant Heating & Cooling Services- Perfect Home Services is the most...
-
Customer Service Representative
2 weeks ago
Aurora, United States PerfectHome Full timeApply today and become a part of something bigger! Health & Vision Insurance Paid Time Off, Holidays & Sick Days IRA Retirement Plan with company match! Join our Customer Service team and be blown away by how well we treat our employees! Awarded "2023 Medal of Excellence" by Bryant Heating & Cooling Services- Perfect Home Services is the most professional...
-
Retail Sales and Service Representative
3 days ago
Aurora, Illinois, United States Signature Retail Services, Inc. Full timeAbout Signature Retail Services, Inc.Signature Retail Services, Inc. is a leading retail merchandising sales and service organization operating across all 50 states. Our highly trained and experienced teams provide top-notch services to clients in the retail industry.Job SummaryWe are seeking a skilled Retail Sales and Service Representative to join our...
-
Customer Service Representative
2 months ago
Aurora, United States Destination Pet, LLC Full timeCustomer Service Representative Description Dugan's Dog House is a top of the line pet resort looking for new people to join our Pack! This job involves safety of animals in our care, client communication, keeping accurate medical records, cleanliness of the facility, and paying close attention to detail. * It's fun! * Health care benefits are available,...
-
Customer Service Representative
2 weeks ago
Aurora, United States Perfect Home Services Full timeJob DescriptionJob DescriptionApply today and become a part of something bigger! Health & Vision InsurancePaid Time Off, Holidays & Sick DaysIRA Retirement Plan with company match!Join our Customer Service team and be blown away by how well we treat our employees! Awarded “2023 Medal of Excellence” by Bryant Heating & Cooling Services- Perfect Home...
-
Jr. Client Service Advocate
3 months ago
Aurora, United States axosbank.com Full timeAxos Clearing LLC Target Range: $25.00/Hr. - $29.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 5% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5% These discretionary...
