Jr. Client Service Advocate

2 weeks ago

Aurora, United States axosbank.com Full time

Axos Clearing LLC

Target Range:
$25.00/Hr. - $29.00/Hr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job
Axos Clearing provides clearing, custody and ancillary services to Introducing Broker Dealers ("IBDs") and Registered Investment Advisors ("RIAs") These services include the processing and settlement of securities transactions, including equities, options, fixed income, mutual funds and alternative investments. In addition, Clearing custodies these securities for IBD and RIA customers.
This role assists clients with inquiries and concerns via phone, email, or chat. Provides accurate information about products and services. Resolves complaints and ensures client satisfaction. Maintains records of client interactions. Collaborates with team members to improve client experience.

#AxosClearing #LI-Onsite

Responsibilities

  • Answering inbound customer service calls
  • Providing entry-level troubleshooting and redirecting phone calls when appropriate
  • Identifying issues and determining appropriate course of action for effective resolution
  • Cultivate strong relationships with clients
  • Addressing minor coverage issues and resolving minor complaints
  • Ensuring all customer communication is clearly documented
Requirements
  • High school diploma
  • 1+ year's of client service experience
Axos Employee Benefits May Include:
  • Medical, Dental, Vision, and Life Insurance
  • Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
  • HSA or FSA account and other voluntary benefits
  • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
  • Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading


About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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