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Customer Service/Inside Sales

2 months ago

Ford City, United States System One Holdings, LLC Full time

System One is currently seeking a Customer Service/Inside Sales Representative for an industry-leading client in the Ford City, PA area. Key Responsibilities: Customer Support and Product Guidance Assist customers in selecting the appropriateproducts for their specific applications Technical Product Knowledge Develop a foundational understanding of products, including their use in various industrial and manufacturing settings, to provide effective customer service and technical support Relationship Building Establish and maintain strong relationships with customers by providing consistent, detail-oriented, and intentional service that fosters loyalty to products and services Order Management and Processing Facilitate the smooth processing of customer orders, ensuring accuracy and timely delivery of products while addressing any issues or concerns promptly Cross-Departmental Collaboration Work collaboratively with technical and non-technical stakeholders, including sales, engineering, and customer service teams, to ensure seamless customer experiences and issue resolution Customer Communication Effectively communicate with customers, both technical and non-technical, to explain product features, benefits, and provide after-sales support in a clear and understandable manner Required Qualifications: A growth mindset and a positive attitude that supports customers and team 3-years of experience in a similar role; preferably in the manufacturing or industrial sector Excellent communication skills to both technical and non-technical stakeholders Proficiency in Microsoft Office Products and Windows operating system Strong attention to detail when providing product information, pricing, lead times, and managing customer orders to ensure accuracy and reliability Willingness to learn, be teachable, and teach others Ability to perform basic arithmetic and follow consistent procedures A strong focus on customer satisfaction and building long-term relationships through reliable, high-quality service Preferred Qualifications: CRM and Sales Software Proficiency Experience with customer relationship management (CRM) software and other sales-related platforms for managing customer interactions, leads, and orders Vendor and Supply Chain Coordination Previous experience working with vendors and managing supply chain logistics, including sourcing services and coordinating deliveries Basic understanding of metal materials and methods of manufacturing May include Machining, Stamping, Heat Treatment, Forging, Casting, Refining, etc. #M1 #LI-ON1