Customer Service Liaison

2 weeks ago


San Francisco, United States A1 Protective Services Full time

A1 protective service seeks qualified candidates for support of the Maritime Domain Awareness (MDA) capabilities of the Office of Naval Intelligence (ONI) Nimitz Operational Intelligence Command (OIC). A1 protective service provides IT support services to ONI OIC to include tier 1 through 3 on-call support, planning and scheduling, customer/user support, systems engineering and technical assessments, software engineering, system administration and operation, database administration and development, system/software testing and break-fix support. Further support includes migration of MDA capabilities to the cloud, and the application of artificial intelligence/machine learning (AI/ML) tools to existing MDA data sets. We are seeking a highly motivated and detail-oriented Customer Liaison to support the Office of Naval Intelligence. This role requires a proactive individual who can manage client relationships, anticipate customer needs, and provide comprehensive support to ensure the customer's objectives are met with minimal effort on their part.

JOB DUTIES AND RESPONSIBILITIES

Serve as the primary point of contact between the customer and internal teams, ensuring effective communication and understanding of project requirements.

Provide hands-on support to the customer, assisting with task management, documentation, and the facilitation of meetings.

Identify and anticipate customer needs, proactively addressing concerns and providing solutions.

Manage and streamline workflows to reduce the customer's involvement in routine tasks, allowing them to focus on higher-level objectives.

Track and report on project progress, ensuring all deliverables are met within agreed timelines.

Develop and maintain strong relationships with both the customer and internal stakeholders.

Required Skills

Strong understanding of project management principles and practices.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities and work effectively under pressure.

Proven ability to work independently and as part of a team.

High level of attention to detail and organizational skills.

Proficiency in Microsoft Office Suite and other relevant software tools. Preferred Skills

Prior Navy/ONI experience.

Experience in a role that required anticipating customer needs and providing proactive support. WORKING CONDITIONS



  • San Francisco, United States A1 Protective Services Full time

    A1 protective service seeks qualified candidates for support of the Maritime Domain Awareness (MDA) capabilities of the Office of Naval Intelligence (ONI) Nimitz Operational Intelligence Command (OIC). A1 protective service provides IT support services to ONI OIC to include tier 1 through 3 on-call support, planning and scheduling, customer/user support,...


  • San Francisco, California, United States A1 Protective Services Full time

    Job Title: Customer Service LiaisonA1 Protective Services is seeking a highly motivated and detail-oriented Customer Liaison to support the Office of Naval Intelligence. This role requires a proactive individual who can manage client relationships, anticipate customer needs, and provide comprehensive support to ensure the customer's objectives are met with...


  • San Bernardino, California, United States ShipMonk Full time

    Key Responsibilities:Manage a daily queue of incoming merchant contacts, including phone, chat, and email, to facilitate timely issue resolution.Act as the primary point of contact for merchants to resolve issues efficiently.Key Skills:Excellent communication and problem-solving skills.Ability to work in a fast-paced environment and prioritize tasks...


  • San Bernardino, California, United States Community Outreach Partnership Full time

    Job OverviewWe are seeking a highly skilled Customer Service Liaison to join our team at Community Outreach Partnership. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide...


  • San Francisco, California, United States A1 Protective Services Full time

    A1 Protective Services is seeking a highly motivated and detail-oriented Customer Liaison to support the Office of Naval Intelligence (ONI) Nimitz Operational Intelligence Command (OIC).This role requires a proactive individual who can manage client relationships, anticipate customer needs, and provide comprehensive support to ensure the customer's...


  • San Antonio, Texas, United States Draw House Concepts Full time

    At Draw House Concepts, we are seeking a skilled Customer Service Liaison to provide exceptional support to our clients and partners. In this role, you will handle inquiries, assist with project-related communications, and ensure a smooth and positive experience for every customer.Key Responsibilities:Respond promptly and professionally to customer inquiries...


  • San Francisco, California, United States UCSF Benioff Children's Hospital Full time

    Customer Service RepresentativeThe UCSF Benioff Children's Hospital seeks a skilled Customer Service Representative to handle the intake of digital printing & copying, offset printing, and graphic design projects. This role involves providing exceptional customer service in person, by phone, or through email.Key Responsibilities:Manage digital printing &...


  • San Francisco, California, United States UCSF Benioff Children's Hospital Full time

    Customer Service RepresentativeThe UCSF Benioff Children's Hospital seeks a skilled Customer Service Representative to handle the intake of digital printing & copying, offset printing, and graphic design projects. The ideal candidate will provide exceptional customer service in person, by phone, or through email, handling various types of customer inquiries...


  • San Francisco, California, United States TM Management Group Full time

    Are you looking for a challenging and rewarding role that allows you to connect with consumers and team members alike? TM Management Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Outreach Representative.This is an excellent opportunity to develop your skills in sales, customer service, and relationship...


  • San Diego, California, United States Graybar Full time

    Customer Service Representative Job DescriptionAt Graybar, we're seeking a highly skilled Customer Service Representative to join our team. As a key contact and liaison for customers, you will ensure their total satisfaction by providing timely, professional, and courteous support.Key Responsibilities:Ensure every customer experience is top-notch in...


  • San Diego, California, United States Graybar Full time

    Customer Service RepresentativeAt Graybar, we're seeking a highly skilled Customer Service Representative to join our team. As a key contact and liaison for customers, you will ensure their total satisfaction by providing timely, professional, and courteous support.Key Responsibilities:Ensure every customer experience is top-notch in qualityHandle incoming...


  • San Francisco, California, United States OM Internships Full time

    We're a culture-forward business management firm that values diversity, inclusivity, and professional growth. Our company prioritizes our team members' well-being and invests heavily in their training and development.As a Customer Outreach Representative, you'll have the opportunity to connect with consumers and team members alike, providing top-notch...


  • San Antonio, Texas, United States Conn's Full time

    Job SummaryThe Digital Collections Representative plays a pivotal role as the liaison between Conn's and its customers, ensuring seamless communication and resolution of delinquency issues.Key ResponsibilitiesProvide written correspondence to customers via email, addressing their inquiries and concerns.Maintain written contact with customers who are past...


  • San Luis Obispo, California, United States Apria Full time

    Owens & Minor is a cutting-edge player in the global healthcare industry, providing innovative products and solutions across the continuum of care. Our team is at the heart of what we do, and we're looking for a skilled Healthcare Customer Service Liaison to help us deliver exceptional service to our patients and customers.As a Healthcare Customer Service...


  • San Francisco, California, United States CSMC N. Robertson Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Customer Service Representative to join our team at CSMC N. Robertson. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries...


  • San Ramon, California, United States British Swim School Full time

    Job Title: Customer Experience LiaisonAt British Swim School, we're seeking a highly skilled Customer Experience Liaison to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries...


  • San Francisco, California, United States MarinHealth Medical Center Full time

    About MarinHealth Medical CenterAt MarinHealth Medical Center, we are committed to providing exceptional patient care and service. We are seeking a highly skilled Nutrition Technician to join our team in the Nutritional Services Department.Job SummaryThe Nutrition Technician serves as the liaison between patients, staff, visitors, and the Nutritional...


  • San Rafael, California, United States Social Service Staffing & Recruiting, Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Social Services Liaison to join our team at Social Service Staffing & Recruiting, Inc. in California. As a key member of our team, you will be responsible for facilitating and implementing core programs, collecting and recording data, and identifying human and community service needs of...


  • South San Francisco, California, United States The Hertz Corporation Full time

    Job SummaryThe Customer Service and Sales Associate plays a vital role in ensuring a world-class customer experience at Hertz. This dynamic individual consults with customers to understand their rental needs and maximizes revenue opportunities by offering relevant products and services. By actively addressing customer objections and providing exceptional...


  • San Antonio, Texas, United States University of the Incarnate Word Full time

    Parking Services Liaison RoleThe Parking Services Liaison plays a crucial role in maintaining a safe and orderly parking environment at the University of the Incarnate Word. This position is responsible for enforcing traffic and parking regulations, ensuring compliance with university policies, and providing exceptional customer service to students, faculty,...