Customer Liaison Specialist

4 weeks ago


San Francisco, California, United States A1 Protective Services Full time

A1 Protective Services is seeking a highly motivated and detail-oriented Customer Liaison to support the Office of Naval Intelligence (ONI) Nimitz Operational Intelligence Command (OIC).

This role requires a proactive individual who can manage client relationships, anticipate customer needs, and provide comprehensive support to ensure the customer's objectives are met with minimal effort on their part.

The successful candidate will serve as the primary point of contact between the customer and internal teams, ensuring effective communication and understanding of project requirements.

Key responsibilities include:

  • Providing hands-on support to the customer, assisting with task management, documentation, and the facilitation of meetings.
  • Identifying and anticipating customer needs, proactively addressing concerns and providing solutions.
  • Managing and streamlining workflows to reduce the customer's involvement in routine tasks, allowing them to focus on higher-level objectives.
  • Tracking and reporting on project progress, ensuring all deliverables are met within agreed timelines.
  • Developing and maintaining strong relationships with both the customer and internal stakeholders.

Required skills include a strong understanding of project management principles and practices, excellent communication and interpersonal skills, and the ability to manage multiple priorities and work effectively under pressure.

Prior Navy/ONI experience and experience in a role that required anticipating customer needs and providing proactive support are preferred.



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