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Customer Service Liaison

2 months ago

San Diego, California, United States Graybar Full time
Customer Service Representative Job Description

At Graybar, we're seeking a highly skilled Customer Service Representative to join our team. As a key contact and liaison for customers, you will ensure their total satisfaction by providing timely, professional, and courteous support.

Key Responsibilities:
  • Ensure every customer experience is top-notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims
Requirements:
  • Strong communication skills
  • A passion for customer service
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • 2+ years of experience preferred
  • High School education
  • 2-year or 4-year degree preferred
Benefits:
  • Full-time, hourly, non-exempt position
  • Monday - Friday, 7:00am - 4:00pm
  • Starting pay rate: $27.00 per hour, depending on experience
Why Work at Graybar?

We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. We welcome people from all backgrounds, cultures, and experiences into our company because we believe it's the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership, and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn, and make a difference, both as individuals and as part of the team.

We offer comprehensive benefits and an employee stock ownership plan. As a full-time employee of Graybar, you will accrue three weeks of vacation during your first 12 months and have access to a wide variety of our benefits, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit-sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays.

Equal Opportunity Employer/Vet/Disabled