Employee Experience Coordinator

2 months ago

Atlanta, United States Stellantis Financial Services Full time
Position Summary:

As an Employee Experience Coordinator, you will be responsible for interviewing and onboarding frontline employees, assessing their skill levels, ensuring the effective use of training materials, and delivering training programs. This role works in unison with management and human resources to ascertain the needs of the department. Some training is delivered in a virtual format to individuals and other skills are taught in a group or one on one setting depending on the need. Strong interpersonal skills, creativity, technological skills, and attention to detail are important qualities for this role. This role would be responsible for anticipating the learning needs of the department and support training for centers nationally and internationally.

Essential Job Duties and Responsibilities:
  • Conduct interviews for front line agents inclusive of managing the hiring process in coordination with talent acquisition team.
  • Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance development plans.
  • Manages staff and activities involved with delinquent account collections to include monitoring and verifying work schedules and attendance records; contributing to performance evaluations; providing coaching, counseling, and discipline; and resolving personnel related issues.
  • Assist the training department and coordinate and assist new hire training for the Collections department.
  • Coach new and existing employees on servicing techniques, state and federal laws, company and departmental policies and procedures.
  • Maintains current, comprehensive integrated understanding of department specific expertise (and related departments) policies and procedures.
  • Ensure compliance with all relevant federal and state laws, regulations, and company policies governing debt collection practices.
  • Coordinates with managers to exchange information and update controls.
  • Complies with all company policies and procedures.
  • This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
  • Other duties may be assigned, and responsibilities and activities may change.
Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Experience
    • Minimum of 2-year call center training related experience (mortgage/auto preferred).
  • Education
    • High School Diploma / GED
  • Skills required:
    • Excellent verbal and written communication skills
    • Excellent interpersonal and customer service skills
    • Excellent organizational skills and attention to detail
    • Excellent time management skills with a proven ability to meet deadlines.
    • Strong analytical and problem-solving skills
    • Ability to prioritize tasks and to delegate them when appropriate.
    • Ability to function well in a high-paced and at times stressful environment.
    • Proficient with Microsoft Office Suite or related software
Leadership or supervisory skills required:
  • Recruits, interviews, selects, and trains new staff.
  • Oversees the daily workflow of the on boarding for the department.
  • Overtime required- as needed.
  • Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Houston, TX; Phoenix, AZ
Qualifications Preferred:
  • Experience
    • 1 year in interviewing / recruiting experience preferred.
  • Education
    • College degree preferred.

Physical Requirements:

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

#li-hybrid

  • Employee Experience Coordinator

    2 months ago

    Atlanta, United States Stellantis Financial Services US Full time

    Position Summary: As an Employee Experience Coordinator, you will be responsible for interviewing and onboarding frontline employees, assessing their skill levels, ensuring the effective use of training materials, and delivering training programs. This role works in unison with management and human resources to ascertain the needs of the department. Some...

  • Employee Onboarding Coordinator

    4 days ago

    Atlanta, Georgia, United States Passion to Care Full time

    Passion to Care - Overview:We are looking for a motivated and skilled Employee Onboarding Coordinator to become a vital part of our organization.The Employee Onboarding Coordinator will be essential in facilitating a smooth transition for new caregivers, guiding them from their initial referral submission through orientation and complete integration into our...

  • Employee Relations Coordinator

    1 week ago

    Atlanta, Georgia, United States Method Studios Full time

    Company: Method StudiosPosition: HR CoordinatorLocation: Atlanta, GA – Hybrid*Pay Range: $23.00 USD hourlyPOSITION SUMMARY:The HR Coordinator plays a vital role within the HR Operations team, facilitating all elements of the employee lifecycle at Method Studios. This team collaborates closely with HR Business Partners to support onboarding, offboarding,...

  • Project Coordinator

    1 week ago

    Atlanta, Georgia, United States Saxon Global Full time

    Project Coordinator - Employee Relations HYBRID opportunity Contract position Compensation: $43-47/hr. on W2 max Client: Saxon Global KEY COMPETENCIES: Business Process Management, Effective Communication, Deadline Management, MS Project Proficiency, Scheduling Expertise PROFESSIONAL QUALIFICATIONS: -Advanced skills in Microsoft Office Suite...

  • Candidate Experience Coordinator

    2 months ago

    Atlanta, United States Unifi Aviation, LLC Full time

    Unifi is a destination for more than 20,000 professionals who are going places in their careers. From working on real projects on day one to being surrounded by people just as courageous as you are, we offer you an opportunity to break through the mundane and be a part of the adventure in aviation. Unifi brings together all types of people in a variety of...

  • Employee Benefits Coordinator

    1 week ago

    Atlanta, United States ASRT Inc Full time

    Job OverviewJOB TITLE: Human Resources Benefits AssistantPOSITION NUMBER: 2406-CORP-BAPOSITION LOCATION: Atlanta, GA, USAOVERVIEW:ASRT, Inc. is a leader in providing scientific, information management, management consulting, bioinformatics, and administrative program support to various clients, including Federal agencies. The Human Resources Benefits...

  • Patient Experience Coordinator

    7 hours ago

    Atlanta, Georgia, United States Emory Healthcare Full time

    Job SummaryEmory Healthcare is seeking a highly skilled and compassionate Patient Services Coordinator to join our team. As a key member of our patient experience team, you will play a critical role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesProvide Excellent Customer Service: Greet patients and families, answer...

  • Residential Experience Coordinator

    14 hours ago

    Atlanta, Georgia, United States HYATT Hotels Full time

    About the RoleWe are seeking a highly skilled Housekeeping Supervisor to join our team at HYATT Hotels. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.Key ResponsibilitiesSupervise and coordinate the activities of housekeeping staff to ensure efficient and...

  • Guest Experience Coordinator

    8 hours ago

    Atlanta, Georgia, United States Four Seasons Full time

    Job Summary:We are seeking a highly skilled Room Service Manager to join our team at Four Seasons. As a key member of our operations team, you will be responsible for leading the room service team in providing exceptional service to our guests.Key Responsibilities:Develop and implement strategies to enhance guest satisfaction and loyaltyMonitor and maintain...

  • Employee Relations Specialist

    1 week ago

    Atlanta, Georgia, United States Method Studios Full time

    Company: Method StudiosPosition: HR CoordinatorLocation: Atlanta, GA – Hybrid*Pay Range: $23.00 USD hourlyPOSITION SUMMARY:The HR Coordinator plays a vital role within the HR Operations team, supporting all facets of the employee lifecycle at Method Studios. This team collaborates closely with the HR Business Partner team to facilitate onboarding,...

  • Customer Experience Coordinator

    6 days ago

    Atlanta, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Customer Experience Coordinator

    4 days ago

    Atlanta, Georgia, United States WinShape Foundation Full time

    Job Summary:The Customer Experience Coordinator, Marriage will provide exceptional support to customers with a focus on building relationships and delivering a superior service experience. This role will work closely with the Team Leader, Customer Experience to ensure a world-class guest experience at every touchpoint.Key Responsibilities:Provide accurate...

  • Customer Experience Coordinator

    3 days ago

    Atlanta, Georgia, United States WinShape Foundation Full time

    Job Summary:The Customer Experience Coordinator, Marriage will provide exceptional support to customers, focusing on building relationships and delivering a superior service experience. This role will work closely with the Team Leader, Customer Experience to ensure a world-class guest experience at every touchpoint.Key Responsibilities:Provide accurate and...

  • Coordinator, Customer Experience

    6 days ago

    Atlanta, United States WinShape Foundation Full time

    OverviewScope of Position: The Coordinator, Customer Experience - Marriage will provide customer support with an emphasis on maintaining relations with potential and future guests, as well as general office administration to ensure a second-mile service experience for WinShape Marriage customers. Reports to: Team Leader, Customer Experience - Marriage ...

  • Housekeeper/ Property Experience Coordinator

    3 months ago

    Atlanta, United States Thrive Senior Full time

    ** Housekeeper/ Property Experience Coordinator** **Job Category****:** Physical Plant **Requisition Number****:** HOUSE01669 Showing 1 location **Job Details** **Description** Duties: To Create an immaculate and orderly living environment Be a Hospitality Hero: - Build relationships with the team and residents - Serves the residents, team, community and...

  • Employee Success Associate

    4 weeks ago

    Atlanta, United States Larkin Benefit Administrators Full time

    Description:We are seeking dedicated and detail-oriented individuals to join our team as Employee Success Associates. As a key member of our team, you will be responsible for administering leaves of absence and ADA claims for multiple clients, ensuring compliance with federal and state leave laws. This role requires excellent customer service and...

  • Employee Success Associate

    3 weeks ago

    Atlanta, United States Larkin Benefit Administrators Full time

    Description:We are seeking dedicated and detail-oriented individuals to join our team as Employee Success Associates. As a key member of our team, you will be responsible for administering leaves of absence and ADA claims for multiple clients, ensuring compliance with federal and state leave laws. This role requires excellent customer service and...

  • Employee Success Associate

    2 months ago

    Atlanta, Georgia, United States Larkin Benefit Administrators Full time

    :We are seeking dedicated and detail-oriented individuals to join our team as Employee Success Associates. As a key member of our team, you will be responsible for administering leaves of absence and ADA claims for multiple clients, ensuring compliance with federal and state leave laws. This role requires excellent customer service and communication skills,...

  • Seasonal Client Experience Coordinator

    4 weeks ago

    Atlanta, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Café Experience Coordinator

    14 hours ago

    Atlanta, Georgia, United States Illuminarium Full time

    About IlluminariumIlluminarium is a pioneering experiential entertainment company that pushes the boundaries of immersive storytelling. Our mission is to create unforgettable experiences that transport guests to new worlds and ignite their imagination.The RoleWe are seeking a highly motivated and experienced Food and Beverage Operations Manager to join our...