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Customer Experience Coordinator

2 months ago

Atlanta Georgia, United States WinShape Foundation Full time

Job Summary:

The Customer Experience Coordinator, Marriage will provide exceptional support to customers with a focus on building relationships and delivering a superior service experience. This role will work closely with the Team Leader, Customer Experience to ensure a world-class guest experience at every touchpoint.

Key Responsibilities:

  • Provide accurate and satisfactory responses to customer inquiries and concerns
  • Offer excellent customer service, negotiation, and interpersonal skills to meet the specific needs of customers
  • Approve guest registrations and ensure information is up-to-date and accurate
  • Serve as a point of contact for pulling reports, troubleshooting concerns, and performing administrative tasks
  • Assist in managing the waiting list for all WinShape Marriage events
  • Coordinate sending of pre-event and post-event communication for all WinShape Marriage events
  • Perform other duties and tasks as assigned by the Team Leader, Customer Experience

Requirements:

  • Bachelor's degree or equivalent experience
  • 1+ year of customer service experience
  • Outstanding interpersonal and communication skills
  • Intermediate level of proficiency in Microsoft Word, Excel, and Outlook
  • Ability to create solutions to complex problems
  • Process-driven and detail-oriented
  • Ability to travel between Rome, Georgia and Atlanta, Georgia regularly

Preferred Qualifications:

  • Experience working with Cvent and/or Asana
  • Experience speaking or working with individuals or couples walking through sensitive and often difficult issues

WinShape Foundation Statement of Beliefs:

Agrees with the WinShape Foundation Statement of Beliefs, is a self-professing Christ follower, actively involved in a Christian faith community, and actively pursuing Christ on a consistent basis.

Driver's License:

Must hold or obtain a valid driver's license for the state in which they are hired and have an acceptable driving record.