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    1 month ago

    Kansas City, United States Customer Direct Full time

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    3 days ago

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    2 months ago

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  • Internet TV Sales Expert

    3 months ago

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  • Internet TV Sales Expert

    3 months ago

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  • Tax Expert

    4 weeks ago

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    Kansas City, United States Numotion Full time

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    Kansas City, Missouri, United States Spira Care Full time

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  • Primary Care Physician

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    3 days ago

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    4 days ago

    Kansas City, Missouri, United States Rich Products Full time

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    1 week ago

    Kansas City, United States Segra Full time

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    4 days ago

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  • Customer Service Rep

    3 months ago

    Kansas City, United States The UPS Store Center 63 Shopping Center Full time

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Customer Care Expert

2 months ago

Kansas City, United States Hallmark Full time

WHO WE ARE To help us deliver outstanding care to our valued customers, the Customer Care Team needs affirming and empathetic, energetic, motivated, and customer-focused individuals, with retail and/or customer service experience, excellent verbal and written communication skills, superior attention to detail, strong computer skills and the ability to multi-task in a fast-paced environment. WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE As a Customer Care Expert, you will represent Hallmark Cards, Inc., by providing customer care to callers via an in-bound 800 number. As "The Voice" of Hallmark to our retailers, you will serve as the main link between our retailers, field sales personnel and corporate headquarters. Experts focus primarily on providing resolutions to all order-related issues (order placement, order inquiry, post-shipment), and apply extensive product and program knowledge of all Hallmark's brands and channels of distribution to aid the retailer. Experts assist and mentor other team members via chat/phone with system processes as needed. BASIC QUALIFICATIONS 3 years of retail, wholesale sales or previous customer service experience HS diploma, GED or equivalent Experience with PC navigation and Microsoft Office programs (Outlook, Word, Excel and PowerPoint) Adaptable to a flexible work schedule and able to work 7:55a.m. - 6:00p.m. shift, some holidays, and mandatory overtime as needed & some corporate holidays PREFERRED QUALIFICATIONS Experience with SAP Attention to detail and dedicated to reporting accurate facts that are pertinent to the work being performed Experience in navigating multiple data entry systems and applications, as well as working with dual monitors Proficient in solving complex problems Intellectually curious and self-motivated; experienced in dealing with complex concepts and situations Excellent verbal and written communication skills; clear and concise Multitasking skills in a fast-paced and dynamic work environment Demonstrated ability to meet assigned objectives Knowledge of Hallmark everyday and seasonal products and/or fixtures and systems Strong interpersonal, analytical, and decision-making skills needed to resolve customer complaints Fast learner ADDITIONAL DETAILS This is a hybrid position working out of our headquarters in Kansas City, MO as needed. Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF. In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. HALLMARK - Because Connecting With Each Other Has Never Been More Important For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success. Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team We can only change and grow when we intentionally include new perspectives-like yours.