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Systems Analyst
2 months ago
Job Description:
The Systems Analyst, Sales & Marketing is an Information Technology (IT) professional who partners with leaders in the Sales, Marketing, Sales Operations, and Customer Service departments to provide a balance of operational support and project/implementation work.
They will engage their stakeholders to gather requirements, prioritize work effort, and manage projects focused on marketing, lead generation, sales force automation, and quote-to-order processes.
They will support our JD Edwards ERP(JDE), EDI, and more.
The Systems Analyst, Sales & Marketing will perform a variety of critical tasks to support IT operations including troubleshooting system issues, analyzing, designing, and implementing system changes as well as maintaining their knowledge of the latest vendor releases and understanding how those changes affect our company's own implementations.
This role reports to the Senior Manager, Sales & Marketing Applications.
Responsibilities:
The Systems Analyst will oversee all technical activities required to support the Sales & Marketing systems within the company:
Monitor and maintain EDI transaction processes to ensure data accuracy and integrity.
Troubleshoot and resolve EDI transaction issues related to Purchase orders (PO'S), Purchase order acknowledgements, Advanced shipping notices (ASN'S), and Invoices
Perform analysis, design, development, testing, and implementation of EDI enhancements.
Support all EDI transactions in mapping, testing, and integration testing with EDI partners.
Assist in the design and implementation of EDI-related enhancements and improvements.
Collaborate with cross-functional teams to gather and document EDI requirements.
Proficiency in JDE Order to Cash processes such as Accounts Payable, Purchasing, Order Management, Inventory, Billing, and Accounts Receivable and an understanding of how modules interact with each other.
Ability to be self-guided and take charge with minimal supervision.
Assign and remove access to users related to SOD and SOX requirements.
Run quarterly SOD and Sox reports for internal audit.
Work with internal audit for any special requests.
Review user set up in the JDE ERP for completeness.
Design and Develop Salesforce apps with Flows, Apex, SOQL, SOSL, JAVA, CSS, HTML, and Lightning Web Components
Perform Salesforce admin tasks.
Qualifications:
Bachelor's degree in business, Computer Science, or other related discipline.
Minimum of 3 years of experience working in a role involving evaluating, analyzing, or supporting ERP systems.
Experience with software implementation projects.
Strong time management, interpersonal, and problem-solving skills.
Competencies:
Performing needs analysis
Eliciting requirements
Defining business cases
Documenting business processes
Flow and process diagramming.
Problem-solving
Developing and managing test plans
Knowledge:
Evaluating, selecting, and implementing IT systems
A strong understanding of the platform including Sales Cloud, Service Cloud, and AppExchange.
Experience in supporting Servicemax or Salesforce Field Service is a plus.
Experience with JDE ERP processes, JDE security, and EDI processes is a plus.
Proficiency in Microsoft Office
Experience within the manufacturing and distribution industry is a plus.
Must have EDI Mapping experience. Does not need to be strong.
Must have a degree.
We can teach JDE and Salesforce.
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