Current jobs related to Business Analyst - Alpharetta - Primesoft Consulting Services Inc
-
Business Analyst
3 weeks ago
Alpharetta, United States Hexaware Technologies Full timeBusiness Analyst Job Responsibilities:Alpharetta, GAWritten and verbal communication, including technical writing skillsEvaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.Advise on Microsoft Dynamics CRM business cases and propose comprehensive solutions based on Dynamics...
-
Business Analyst
3 weeks ago
Alpharetta, United States Hexaware Technologies Full timeBusiness Analyst Job Responsibilities:Alpharetta, GAWritten and verbal communication, including technical writing skillsEvaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.Advise on Microsoft Dynamics CRM business cases and propose comprehensive solutions based on Dynamics...
-
Salesforce Business Analyst
1 week ago
Alpharetta, United States REQ Solutions Full timeTitle: Salesforce Business Analyst - Technical BALocation: Hybrid Based in Alpharetta, GADuration: 6 Months ContractThe Salesforce Business Analyst role is a vital part of the organization. This position will report to the Sr. Business Analyst – Salesforce on a growing team and work closely with all areas of the business. The Business analyst will be...
-
Salesforce Business Analyst
1 week ago
Alpharetta, United States REQ Solutions Full timeTitle: Salesforce Business Analyst - Technical BALocation: Hybrid Based in Alpharetta, GADuration: 6 Months ContractThe Salesforce Business Analyst role is a vital part of the organization. This position will report to the Sr. Business Analyst – Salesforce on a growing team and work closely with all areas of the business. The Business analyst will be...
-
Salesforce Business Analyst
5 days ago
alpharetta, United States REQ Solutions Full timeTitle: Salesforce Business Analyst - Technical BALocation: Hybrid Based in Alpharetta, GADuration: 6 Months ContractThe Salesforce Business Analyst role is a vital part of the organization. This position will report to the Sr. Business Analyst – Salesforce on a growing team and work closely with all areas of the business. The Business analyst will be...
-
Business Analyst
4 weeks ago
Alpharetta, United States NextGen | GTA: A Kelly Telecom Company Full timeJob Title: Business AnalystCore Responsibilities:Develop and maintain insightful Power BI reports to support decision-making processes.Collaborate with stakeholders to write and refine requirements and enhancements for various business processes.Create detailed mockups and visual representations of proposed solutions to facilitate understanding among team...
-
Business Analyst
4 weeks ago
Alpharetta, United States NextGen | GTA: A Kelly Telecom Company Full timeJob Title: Business AnalystCore Responsibilities:Develop and maintain insightful Power BI reports to support decision-making processes.Collaborate with stakeholders to write and refine requirements and enhancements for various business processes.Create detailed mockups and visual representations of proposed solutions to facilitate understanding among team...
-
Business Analyst
1 week ago
Alpharetta, United States Equifax Full timeEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Business Analyst position is responsible for supporting D2C operational reporting, analytics and root cause analysis. This individual will...
-
Business Analyst
4 weeks ago
Alpharetta, United States Discount Marketing Products Inc Full timeJob DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insurancePaid time offBusiness Document AnalystPosition Summary:We are seeking a detail-oriented and analytical Business Document Analyst to join our team. In this role, you will be responsible for managing and processing large volumes of paperwork, ensuring accurate matching and alignment...
-
Business Intelligence Analyst
1 week ago
Alpharetta, United States Ender-IT Full timeJob Title: Business Intelligence AnalystCompany: Ender-ITLocation: Alpharetta, GAPosition Type: W2 only, 100% onsite.Key Responsibilities:Develop and design insightful reports and dashboards utilizing Power BI to align with stakeholder requirements.Collect and comprehend business needs for effective data visualization and analytical insights.Advise on the...
-
Business Intelligence Analyst
1 week ago
Alpharetta, United States Indotronix International Corporation Full timePosition: Business Intelligence Analyst Location: Flexible options available. Working Model: Hybrid - In-office collaboration required on designated days. Compensation: Competitive rate based on experience. Openings: 1 Experience Requirement: 7-10 years in relevant fields. The Business Intelligence Analyst will play a crucial role in crafting, executing,...
-
Senior Business Analyst
1 week ago
Alpharetta, United States STAND 8 Technology Services Full timeAt STAND 8, we are experts in global IT staffing and solutions that focus on the "bleeding edge" of technology. We leverage PEOPLE, PROCESS, TECHNOLOGY, and innovation to provide a world-class experience for our customers, partners, and employees. Imagine a world where Lottery Systems, GEM, and Gaming Systems communicate seamlessly, like a perfectly...
-
Senior Business Analyst
4 weeks ago
Alpharetta, United States STAND 8 Technology Services Full timeAt STAND 8, we are experts in global IT staffing and solutions that focus on the "bleeding edge" of technology. We leverage PEOPLE, PROCESS, TECHNOLOGY, and innovation to provide a world-class experience for our customers, partners, and employees. Imagine a world where Lottery Systems, GEM, and Gaming Systems communicate seamlessly, like a perfectly...
-
Senior Business Analyst
6 days ago
Alpharetta, United States STAND 8 Technology Services Full timeAt STAND 8, we are experts in global IT staffing and solutions that focus on the "bleeding edge" of technology. We leverage PEOPLE, PROCESS, TECHNOLOGY, and innovation to provide a world-class experience for our customers, partners, and employees. Imagine a world where Lottery Systems, GEM, and Gaming Systems communicate seamlessly, like a perfectly...
-
Business Document Analyst
4 weeks ago
Alpharetta, United States Discount Marketing Products Inc Full timeJob DescriptionJob DescriptionBusiness Document Analyst - Must live in the Alpharetta, GA area - In-Office positionPosition Summary:We are seeking a detail-oriented and analytical Business Document Analyst to join our team. In this role, you will be responsible for managing and processing large volumes of paperwork, ensuring accurate matching and alignment...
-
Scheduling Services Business Analyst
1 week ago
Alpharetta, United States The FM Global Group Full timeThe scope of the Scheduling Services Business Analyst's responsibilities is to analyze, create, and determine the return on investment and needed resources for enhanced and new services. Ongoing communication, including updates with stakeholders, wil Business Analyst, Scheduling, Business, Intern, Analyst, Service, Insurance, Business Services
-
Business Process Analyst
1 day ago
Alpharetta, Georgia, United States Intelligent Audit Full timeJob OverviewIntelligent Audit is a leading provider of freight audit and business analytics technology solutions. We help our customers optimize their global transportation spend and improve their supply chain efficiency.We are seeking a highly motivated and detail-oriented Operations Analyst to join our team. As an Operations Analyst, you will play a...
-
Business Document Analyst
4 weeks ago
Alpharetta, United States Discount Marketing Products Inc Full timeJob DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insurancePaid time offBusiness Document Analyst - Must live in the Alpharetta, GA area - In-Office positionPosition Summary:We are seeking a detail-oriented and analytical Business Document Analyst to join our team. In this role, you will be responsible for managing and processing large...
-
Sr Business Analyst with UKG PRO
3 months ago
Alpharetta, United States FastTek Global Full timeNOT A C2C OPPORTUNITY We would like someone with UKG Time and Attendance experience but could be willing to train the right person with Time and Attendance experience.· Sr Business Analyst #994213Job Description:· The Senior Business Analyst, Time and Attendance is an Information Technology (IT) professional who partners with leaders in the HR and Payroll...
-
Sr Business Analyst with UKG PRO
3 months ago
Alpharetta, United States FastTek Global Full timeNOT A C2C OPPORTUNITY We would like someone with UKG Time and Attendance experience but could be willing to train the right person with Time and Attendance experience.· Sr Business Analyst #994213Job Description:· The Senior Business Analyst, Time and Attendance is an Information Technology (IT) professional who partners with leaders in the HR and Payroll...
![Primesoft Consulting Services Inc](https://media.trabajo.org/img/noimg.jpg)
Business Analyst
1 month ago
We are looking for a talented and experienced Business Analyst with expertise in Interactive Voice Response (IVR) systems to join our team. The ideal candidate will have a strong understanding of IVR technologies and a proven track record of analyzing business requirements and translating them into effective IVR solutions. As a Business Analyst - IVR, you will play a crucial role in the design, development, and implementation of IVR systems to enhance customer experiences and optimize operational efficiency.
Responsibilities:
- Collaborate with business stakeholders, including customer service, operations, and IT teams, to gather and analyze requirements for IVR solutions.
- Conduct thorough business process analysis to identify opportunities for leveraging IVR technology to improve customer interactions and support business objectives.
- Translate business requirements into detailed functional specifications and user stories for IVR system enhancements and new features.
- Work closely with cross-functional teams, including developers, QA engineers, and system architects, to ensure the successful implementation of IVR solutions.
- Conduct gap analysis to identify areas for improvement in existing IVR systems and recommend enhancements to meet business and customer needs.
- Define and document IVR call flows, menu structures, and voice prompts, ensuring adherence to best practices for usability and customer experience.
- Collaborate with telephony and speech recognition vendors to evaluate and select appropriate IVR technologies and tools to support business requirements.
- Perform user acceptance testing (UAT) and facilitate user training for new IVR features and functionality.
- Analyze IVR performance data and customer feedback to identify opportunities for continuous improvement and optimization.
- Act as a subject matter expert on IVR technologies and best practices, providing guidance and support to internal teams and stakeholders.
Requirements:
- 3+ years of experience as a Business Analyst, with a focus on IVR systems and telephony technologies.
- Strong understanding of IVR platforms, call routing, voice recognition, and speech analytics.
- Experience with IVR design tools and platforms such as Genesys, Avaya, Cisco, or similar systems.
- Knowledge of telephony protocols and standards, including SIP, VoIP, and CTI integration.
- Proficiency in gathering and documenting business requirements, use cases, and functional specifications.
- Solid understanding of contact center operations and customer service processes.
- Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Familiarity with Agile methodologies and experience working in agile development environments is a plus.