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Customer care specialist

4 months ago

Plano, United States Randstad Full time

Randstad, in partnership with one of the fastest growing companies with an office in Plano, is actively seeking Customer Care Support Reps to join their team Randstad is known for our desire and ability to match people with companies and positions that will develop their potential. Our relationship with our client is no exception. Self-starters are encouraged to apply today

salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

The agents will be making outbound calls to dental offices to verify directory information including active providers. They will be required to clearly document all information and take action to update information.

Coordinates provider enrollment, inactivation and reporting. Responsible for making and documenting provider calls. Updates directories for all Dental contracted organizations. Issues tend to be routine in nature.

Candidates will need to be available between 8:00 AM and 6:00 PM CST Monday through Friday.

Skills:

. Excellent verbal and written communication skills; ability to speak clearly and concisely.
•Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others.
•Interpersonal skills, establishing rapport and working well with others.
•Customer service skills
•Computer proficiency, willing to learn new systems
•Ability to work in a goal orientated environment
•Ability to meet high standards for attendance

Skills

Telephone Etiquette Customer support Call Center Support CUSTOMER ORDERS/SALES Customer Relations
Qualifications Years of experience: 0 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.