Customer Care Associate

1 week ago


Plano, Texas, United States asTech Full time

Customer Service Specialist

Job Category: Customer Service

Location: 1 location

About the Company:

asTech, based in Plano, Texas, stands as a premier provider of diagnostic solutions and services tailored for the collision repair sector. With a focus on vehicle electronics, asTech delivers remote, mobile, and in-shop automotive electronic services executed by ASE-Certified Master Technicians utilizing its proprietary device.

Core Responsibilities:

  • Assist customers and master technicians effectively
  • Guarantee precise and efficient delivery of automotive diagnostic scan reports
  • Uphold quality control and ensure customer satisfaction

Key Duties:

  • Respond to incoming calls and customer inquiries
  • Address issues related to the asTech device
  • Guide customers in the usage of the device
  • Manage billing processes and generate service reports
  • Track and maintain accurate records
  • Contribute positively to team initiatives

Required Qualifications:

  • High School Diploma
  • Strong customer service orientation
  • Basic proficiency in computer skills
  • Experience in account billing or customer service is advantageous
  • Effective problem-solving skills
  • Strong documentation and communication abilities
  • Detail-oriented with adaptability in scheduling
  • College degree is a plus

Work Environment:

This position is situated in a professional office setting, utilizing standard office equipment. It primarily involves sedentary tasks with occasional physical demands.

EEO Statement:

The Company is committed to providing equal employment opportunities to all employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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