Customer Care Associate
1 week ago
Customer Service Specialist
Job Category: Customer Service
Location: 1 location
About the Company:
asTech, based in Plano, Texas, stands as a premier provider of diagnostic solutions and services tailored for the collision repair sector. With a focus on vehicle electronics, asTech delivers remote, mobile, and in-shop automotive electronic services executed by ASE-Certified Master Technicians utilizing its proprietary device.
Core Responsibilities:
- Assist customers and master technicians effectively
- Guarantee precise and efficient delivery of automotive diagnostic scan reports
- Uphold quality control and ensure customer satisfaction
Key Duties:
- Respond to incoming calls and customer inquiries
- Address issues related to the asTech device
- Guide customers in the usage of the device
- Manage billing processes and generate service reports
- Track and maintain accurate records
- Contribute positively to team initiatives
Required Qualifications:
- High School Diploma
- Strong customer service orientation
- Basic proficiency in computer skills
- Experience in account billing or customer service is advantageous
- Effective problem-solving skills
- Strong documentation and communication abilities
- Detail-oriented with adaptability in scheduling
- College degree is a plus
Work Environment:
This position is situated in a professional office setting, utilizing standard office equipment. It primarily involves sedentary tasks with occasional physical demands.
EEO Statement:
The Company is committed to providing equal employment opportunities to all employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or genetics.
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