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Customer Service Specialist

3 months ago

Plano, United States The Data Council Full time

Primary Posting Location : City Primary Posting Location : State/Province Primary Posting Location : Country Category Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service) **Customer Service Specialist / Member Relationship Specialist**

**Specialist Customer Service** position at The Data Council will do exactly that. Join an innovative growing company in the product digital content information space.

You will be responsible for executing strategic customer upsell campaigns, renewals, and retention activities within our growing small to medium enterprise customer segment. We are looking for self-motivated sales professionals with a passion for solving problems and working in collaborative team environments.

**This is a permanantly remote role.**

**What we offer:**

* Full-Time Benefits (Medical, Dental, Vision, Life)

* 401(k) with company match

* Training and Career Development

* Generous Paid Time-Off

* Training, onsite and virtual

* A dynamic, ambitious, fun and growth promoting work environment

* The ability to partner with top brands with global exposure

* This position requires up to 5% travel.

**Responsibilities:**

* Utilize value based selling skills to uncover clients existing service issues and needs, explain our value proposition, and provide alternative solutions to meet the clients needs.

* Drive market share gains and meet company expectations for growth by completing a large volume of outbound phone calls each day.

* Ensures territory of customers renew on an annual basis with annual fee increases.

* Manage a territory and close opportunities utilizing inbound and outbound calls to meet/exceed quota for the IX-ONE portfolio of products.

* Qualifies opportunities from campaign and program lists and drives them through the sales cycle.

* Ensures appropriate identification, planning, account qualification, and needs analysis are performed at all levels, and demonstrates familiarity with the sales cycle.

* Responds to requests from customers for information and delivery of online presentations.

* Effectively uses the CRM tool to enter all sales information into this system.

* Keeps current on competition, competitive issues and products.

* Keeps management informed of all activity, including timely preparation of CRM input.

* Maintain Clients catalogs including but not limited to adding new items, revising copy, and creating variations to ensure performance standards are met.

* Provide recommendations to the Business Management team on account performance and areas for improvement.

* Providing additional support that will enable our team to deliver strong sales growth and excellent customer to our clients.

**Qualifications:**

* Bachelor's Degree or equivalent experience.

* CPG industry experience.

* 1-3 Years of experience in related field (preferably customer success, inside sales, telemarketing and/or prospecting with account management responsibility).

* Research and analyzing skills.

* Excellent interpersonal and verbal communication skills

* Ability to easily understand technology and communicate it to prospects

* Quick learner and self-starter with an entrepreneurial work ethic

* Results-oriented team player with a committed effort to exceed individual goals

* Track record in consistently exceeding individual sales goals

* Goal-oriented with strong selling skills

* Ability to handle in-coming inquiries and bring them to contract closure

* Communication: both verbally to build relationships, and in writing to accomplish follow-up.

* Strong listening skills an adaptability to adjust style and message based on customer cues.

* Well organized, detail oriented, & able to handle fast paced work environment.

* Ability to work independently & prioritize with minimal supervision, in order to meet deadlines.

* Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Outlook.

* Enters and processes accurate and timely orders by utilizing EDI and order requirements.

* Ensures accurate entry through knowledge of clients items/policies for proper delivery to the customer.

* Ensures accurate pricing and promotion information by communicating with Business Development Assistant.

* Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.

* Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.

The Company is one of North Americas leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

**Job Duty**

Order Entry

Reconciliation

* Reconcile orders to ensure accuracy of information.

* Indicates discrepancy by tagging with promotion/pricing/etc. dispute in system.

* Provide Ad-hoc reporting as necessary.

Administrative

* Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.

* Ensures accurate and timely communication with clients and customers through on-going correspondence.

* Provides backup to departmental co-workers.

Client and Customer Interaction

**Supervisory Responsibilities**

Direct Reports

- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- This position does not have guidance or mentoring responsibilities for indirect reports

**Travel and/or Driving Requirements**

- Travel and Driving are not essential duties or functions of this job

**Minimum Qualifications**

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): High School Diploma or GED or equivalent experience

Field of Study/Area of Experience: Customer Service

- 1-3 years of experience in Customer Service

**Skills, Knowledge and Abilities**

* Good written communication and verbal communication skills

* Excellent customer service orientation

* Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines

* Well-organized, detail-oriented, and able to handle a fast-paced work environment

* Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

**Environmental & Physical Requirements**

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Job duties include additional responsibilities as assigned by ones supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a