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Bellaire Front Desk Coordinator

2 months ago

Bellaire, United States The Enrichery Full time
Job Description
Front Desk responsibilities:

  • Graciously welcoming parents and students when they arrive at the office.
  • Answering the phone to take messages for the Office Manager to attend to during the following day. Checking scheduling email periodically for any scheduling related emails that come in in the evenings and/or weekends; updating Academic Coaches of time-sensitive changes to their schedules.
  • Assisting the Office Manager with administrative tasks, including keeping the office organized and clean and maintaining inventory of our textbooks, supplies, and snacks; ensuring that the office is tidy at the end of each day; completing light cleaning as needed (such as wiping down desks, vacuuming, emptying trash bins).
  • Updating spreadsheets as needed to track student hours/attendance.
  • Checking the weekly session calendar on our scheduling system to ensure there are no double-bookings for clients or Academic Coaches. Utilizing scheduling software to update Coach calendars to reflect any time sensitive changes.
  • Assembling welcome bags/gift bags for new students and/or for special occasions such as holidays or before major tests.
  • Proctoring mock ACT, SAT, and/or ISEE exams (typically on Sunday mornings during school year):
  • Grading and scanning tests
Marketing:
  • Assisting with The Enrichery's social media posts by providing photos/content as requested.
  • Creating employee profiles on a Canva template for new employees to be added to our website.
  • Training new hires for the Front Desk Coordinator position as needed (typically only once or twice a semester when Front Desk Coordinators are hired for our other office locations).
Requirements
  • Friendly demeanor with strong communication skills; comfortable talking to clients on the phone.
  • Exceptional time management and organizational skills.
  • Social media knowledge is preferred but not required.
  • Hours:
  • Mondays, Tuesdays, Wednesdays, and Thursdays from 4:45 pm-9:30 pm and Sundays from 9:30am until 5:30pm
  • This is a seasonal/school year position needed from early August until the end of May. Training for this position would ideally take place during the first week of August.
  • *Note that we are still open during most school holidays.
Benefits
  • Paid training
  • Professional development workshops and opportunities
  • Referral bonuses/incentives
  • Growth opportunity - a high performer in this role is eligible for promotion into a full-time Office Manager position