Guest Services Representative

1 month ago

Lakeland, United States Nothing Bundt Cakes Full time
TITLE: Guest Service Representative

REPORTS TO: Bakery Manager/Lead Operator

Position Summary:

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:
  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
  • Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
  • Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
  • Projects warmth, enthusiasm and optimism that attracts others.
  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.


Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

  • Guest Services Representative

    2 days ago

    Lakeland, Florida, United States Avakar Lakeland Hospitality Full time

    Avakar Lakeland Hospitality is seeking a dedicated and customer-focused Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring a welcoming and seamless experience from check-in to check-out. Your responsibilities will include: Warmly greet arriving guests, efficiently process...

  • Customer Service Cashier

    5 hours ago

    Lakeland, Florida, United States Guest Services Full time

    Compensation: 13.00 USD Hourly Position Overview: The Cashier plays a vital role in managing monetary transactions with customers while ensuring exceptional service standards are upheld consistently. Key Responsibilities: Efficiently identify products and accurately calculate bills using cash registers or other pricing tools.Provide accurate receipts,...

  • Food Service Associate

    5 days ago

    Lakeland, Florida, United States Guest Services Full time

    Compensation Amount: 11.50 USD HourlyJob Overview:The Culinary Server/Prep is responsible for preparing ingredients, maintaining cleanliness in the kitchen, and executing basic cooking tasks as directed according to the menu. This role involves serving food and ensuring proper clean-up procedures are followed.Key Responsibilities:1. Prepare and cook food...

  • Daytime Guest Services Representative

    1 month ago

    Lakeland, United States Nothing Bundt Cakes Full time

    Position Summary: To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. This is a daytime position, the shift would be 9-330pm. Full time...

  • Customer Service Associate

    7 hours ago

    Lakeland, Florida, United States Guest Services Full time

    Compensation: 13.00 USD Hourly Position Overview: The Customer Service Associate is tasked with managing monetary transactions with patrons while ensuring an exceptional level of service throughout their experience. Key Responsibilities: Accurately identify products and their respective prices, efficiently processing transactions using a cash register or...

  • Senior Pastry Chef

    6 days ago

    Lakeland, Florida, United States Guest Services Full time

    Compensation: 21.50 USD Hourly Position Overview:Role Description:Established in 1917, Guest Services has diligently built a reputation as a leading hospitality management firm and a premier concessionaire for the National Park Service across the United States. Guest Services is dedicated to delivering exceptional service across a diverse range of client...

  • Cashier

    1 month ago

    Lakeland, United States Guest Services Full time

    Compensation Amount: Job Summary: The Cashier is responsible for receiving money from and disbursing money to customers, while maintaining a high level of customer service at all times. Job Description: ESSENTIAL FUNCTIONS Identify items and corresponding cost of items and tabulate bills quickly and accurately using cash register, calculator, or other price...

  • Food Preparation Specialist

    5 days ago

    Lakeland, Florida, United States Guest Services Full time

    Compensation Amount: 11.50 USD HourlyJob Overview:The Culinary Server/Prep is tasked with preparing ingredients, maintaining cleanliness in the kitchen, and executing basic cooking tasks as directed according to the menu. This role involves serving food and ensuring a tidy dining area.Key Responsibilities:1. Prepare and cook food items following recipes,...

  • Pizza Maker

    2 months ago

    Lakeland, United States Guest Services Full time

    Compensation Amount: Job Summary: The Cook assists the Chef or General Manager by preparing, cooking, and serving food. Job Description: ESSENTIAL FUNCTIONS Prepare and cook food items according to recipes, daily menus, and supervisor instructions. Clean and inspect kitchen equipment, kitchen appliances, and work areas in order to ensure cleanliness and...

  • Food Preparation Expert

    6 days ago

    Lakeland, Florida, United States Guest Services Full time

    Job Title: Culinary SpecialistCompany: Guest Services, Inc.Job Overview: The Culinary Specialist assists the Chef or General Manager in the preparation, cooking, and presentation of meals.Key Responsibilities:Prepare and cook food items following established recipes, daily menus, and guidance from supervisors.Maintain cleanliness and inspect kitchen...

  • Culinary Specialist

    5 days ago

    Lakeland, Florida, United States Guest Services Full time

    Job Title: Culinary SpecialistCompany: Guest Services, Inc.Job Overview: The Culinary Specialist assists the Chef or General Manager in the preparation, cooking, and presentation of meals.Job Responsibilities:Prepare and cook various food items in accordance with established recipes, daily menus, and guidance from supervisors.Ensure cleanliness and proper...

  • Kitchen Operations Associate

    5 days ago

    Lakeland, Florida, United States Guest Services Full time

    Job Title: Culinary SpecialistCompany: Guest Services, Inc.Job Overview: The Culinary Specialist assists the Chef or General Manager in the preparation, cooking, and presentation of meals.Job Responsibilities:Prepare and cook food items following established recipes, daily menus, and guidance from supervisors.Maintain cleanliness and inspect kitchen...

  • Guest Services Supervisor

    6 days ago

    Lakeland, Florida, United States BEST MOTEL Full time

    Guest Services Supervisor - Job OverviewAt BEST MOTEL, we are committed to fostering a culture of **innovative leadership** and a **supportive workplace**. We are currently in search of a **dedicated Guest Services Supervisor** to manage our Front Office and Housekeeping teams.In this pivotal role, you will collaborate closely with the General Manager on...

  • Salad Prep

    1 month ago

    Lakeland, United States Guest Services Full time

    Compensation Amount:12.00 USD HourlyJob Summary:The Prep Cook assists the Cook by preparing ingredients, keeping the kitchen clean and orderly, and by performing some of the simpler cooking functions as assigned according to the menu.Job Description:ESSENTIAL FUNCTIONSPrepare and cook food items according to recipes, daily menus and supervisor's...

  • Food Server/Prep- Florida Southern

    1 month ago

    Lakeland, United States Guest Services Full time

    Compensation Amount:11.50 USD HourlyJob Summary:The Food Prep/Server prepares ingredients, keeps the kitchen clean and orderly, and performs some of the simpler cooking functions as assigned according to the menu. The Food Prep/Server is responsible for serving and clean-up of food. Job Description:ESSENTIAL FUNCTIONSPrepare and cook food items according to...

  • Sales and Cash Handling Specialist

    3 hours ago

    Lakeland, Florida, United States Guest Services Full time

    Compensation: 13.00 USD Hourly Position Overview: The Customer Service Associate is tasked with managing monetary transactions with patrons while ensuring exceptional customer service is upheld at all times. Key Responsibilities: Accurately identify products and their prices, swiftly calculating bills using a cash register or similar equipment.Process...

  • Guest Services Rep Part

    2 weeks ago

    Lakeland, United States Extended Stay America Full time

    POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and...

  • Cafeteria Server

    9 hours ago

    Lakeland, Florida, United States Guest Services Full time

    Compensation: 11.50 USD HourlyPosition Overview:The Culinary Server/Prep is tasked with preparing ingredients, maintaining a clean kitchen environment, and executing basic cooking tasks as directed by the menu. This role includes responsibilities for serving food and ensuring cleanliness in the dining area.Key Responsibilities:1. Prepare and cook food items...

  • Culinary Server

    1 hour ago

    Lakeland, Florida, United States Guest Services Full time

    Compensation: 11.50 USD HourlyPosition Overview:The Culinary Server/Prep is responsible for preparing ingredients, maintaining cleanliness in the kitchen, and executing basic cooking tasks as directed by the menu. This role involves serving food and ensuring a tidy dining area.Key Responsibilities:1. Prepare and cook food items following recipes and daily...

  • Kitchen Staff

    6 days ago

    Lakeland, Florida, United States Guest Services Full time

    Compensation Amount: 11.50 USD HourlyJob Overview:The Culinary Server/Prep is tasked with preparing ingredients, maintaining cleanliness in the kitchen, and executing basic cooking tasks as directed by the menu. This role includes serving food and ensuring proper clean-up after meals.Key Responsibilities:1. Prepare and cook food items following recipes,...