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Sales and Cash Handling Specialist

4 months ago

Lakeland, Florida, United States Guest Services Full time

Compensation:
13.00 USD Hourly

Position Overview:
The Customer Service Associate is tasked with managing monetary transactions with patrons while ensuring exceptional customer service is upheld at all times.

Key Responsibilities:

  • Accurately identify products and their prices, swiftly calculating bills using a cash register or similar equipment.
  • Process receipts, refunds, credits, or change due to customers with precision.
  • Maintain the cash register and its contents securely.
  • Complete cash drawer and sales reconciliation at the end of each shift.
  • Welcome customers with a smile, respond to inquiries, and provide information regarding company offerings, promotions, and policies. Always express gratitude to each customer.
  • Keep the cash station area clean and organized; restock and maintain the sales area with necessary supplies and products.
  • Ensure the retail environment remains tidy and presentable.
  • Stay vigilant regarding safety concerns and report them to management promptly.
Qualifications:
  • Some high school education; a High School Diploma or G.E.D. is preferred.
  • Basic mathematical skills.
  • Strong sanitation practices.
  • Professional demeanor.
  • Ability to communicate effectively and provide top-tier service to guests.
  • Capability to complete cash handling training successfully.
  • Awareness of potential issues and the ability to communicate them to management.
Physical and Mental Requirements:
  • Frequent movement on foot to complete tasks, including moving between various locations within the unit.
  • Ability to lift, carry, and push weights of up to 25 lbs. occasionally.
  • Adaptability to temperature variations in indoor and outdoor settings.
  • Proficiency in reading and writing work-related documents in English.
  • Clear speech recognition and articulation to effectively communicate with customers and colleagues.
  • Regular verbal communication with team members in a dynamic environment.
  • Consistent physical presence in the unit to fulfill job responsibilities.
  • Capacity to stand for the entire duration of the workday.
Equipment Knowledge:
  • Familiarity with cash registers and computers utilized in the unit.

Guest Services, Inc. is dedicated to fostering a diverse and inclusive workplace, ensuring that all qualified applicants receive equal consideration for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are committed to embracing Diversity, Equity, and Inclusion (DEI), recognizing the value it brings to our organization and our ability to serve a diverse clientele.