Customer Success Manager
1 week ago
Job Description
Enumerate is looking for a Customer Success Manager to grow with our team
Our Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customer’s behalf. Your enthusiasm, focus on people, and need for challenging, yet rewarding work will help make you the perfect fit for our customer success department.
Our team of customer success managers are described as close knit and supportive, reporting directly to our very involved VP of Customer Success. Salary range is 60-70k, depending on experience. This is a full-time, salaried role with opportunities to work fully remote.
Who Will Love This Job
- Someone who wants to be the voice of the customer, navigating internal processes with Product and Support on their behalf
- Someone who values independent work processes
- Someone who is a born influencer, thriving on presentations and taking the lead on opportunities to add value
- Required: 2+ years of proven experience in a customer success role
- Preferred: experience supporting a SaaS product - this will make you a stand out candidate
- Preferred: experience with a CRM software (we use Salesforce) and Microsoft Office
- Proven ability to build and maintain relationships, while working to mitigate churn and drive engagement and renewals
- Excellent interpersonal and communication skills, both written and verbal
- Demonstrated ability to drive continued value for customers
- Willing to travel quarterly for all-hands meetings
- Eligible to work in the US without sponsorship
Medical insurance, Dental insurance, Vision insurance, 401K, Paid time off
Responsibilities
What you’ll do
- Manage relationships with key stakeholders across priority accounts to drive additional product adoption
- Create strategic use cases to inform Product team of customer requests
- Identify upsell opportunities to maximize customer growth and avoid churn
- Develop strategic cross-suite use cases to educate customers on the full value and drive customers to achieve greater value out of utilizing the entire product suite
- Plan, present, and effectively lead executive business reviews with clients to inform them about their ROI through using our software
Required: 2 years in customer success position
Experience supporting a SaaS product
Willing to work 8a-5p EDT/EST
Authorized to work in the US without sponsorship
Requisition #clv19igyd6kau0rmjt2ujetjr #J-18808-Ljbffr
-
Customer Success Manager
1 week ago
Philadelphia, United States Clarivate, plc Full timeEx Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated Manager, Customer Experience, Product Management, Customer, Technology, Retail, Software, Support
-
Customer Success Manager
7 days ago
Philadelphia, United States Chain.io Full time**Customer Success Manager** Our mission is to make systems work together so supply chain professionals can do their jobs - **_This is an applicant pool for ongoing consideration as positions become available_**.** **_There may not be a current opening at the time you apply._** **Your Role at Chain.io** At Chain.io our people come first, ALWAYS! As a...
-
Customer Success Manager
6 days ago
Philadelphia, United States JPMorgan Chase & Co Full time**JOB DESCRIPTION** Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. As a Customer Success Manager in Healthcare Payments, you develop and maintain customer relationships that make our product value propositions a reality. Build...
-
Customer Success Agent
Found in: beBee S US - 5 days ago
Philadelphia, United States Wodify Full timeCustomer Success Agent This role will be expected to work 9am-6pm EST. Why join Wodify? Because your ideas matter here. Because you can drive impact here. Because you will grow here. Wodify makes a difference every day, so we invest in our people and give them the autonomy and flexibility to create success. We are on the cutting edge of fitness...
-
Vice President of Customer Success
5 days ago
Philadelphia, United States CareerBuilder Full timeVice President of Customer Success About the Company Innovative vacation rental revenue management software with a dynamic pricing solution Industry Computer Software Type Privately Held, VC-backed Founded 2013 Employees 51-200 Funding $26-$50 million Categories Big Data Machine Learning Real Estate SaaS Software Travel Vacation Rental Information Technology...
-
Jpmorgan Healthcare Payments
4 days ago
Philadelphia, United States JPMorgan Chase & Co Full time**JOB DESCRIPTION** Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Associate in Healthcare Payments, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other...
-
Customer Success Manager
Found in: beBee S US - 1 week ago
Philadelphia, United States JPMorgan Chase Full timeElevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.As a Customer Success Manager in Healthcare Payments, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong...
-
Customer Service Manager
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Philadelphia, United States Julius Silvert, Inc Full timeWe are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...
-
Customer Service Manager
Found in: Appcast US C2 - 2 weeks ago
Philadelphia, United States Julius Silvert, Inc Full timeWe are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...
-
Customer Service Manager
1 week ago
Philadelphia, United States Julius Silvert, Inc Full timeWe are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...
-
Customer Support Manager
Found in: Talent US C2 - 3 weeks ago
Philadelphia, United States Leonardo Full timeSummary of Position : Manage selected AgustaWestland Philadelphia Corporation Customer fleets in the North, Central and South American market. The CSM will serve as a customer advisor, service accountable representative and support to sales in the region. The objective is to develop, achieve and guarantee an efficient and effective after sales support...
-
Customer Service Manager
3 weeks ago
Philadelphia, United States Julius Silvert Full timeJob DescriptionJob DescriptionOur company has been providing local restaurants with the finest ingredients available since 1915. Located in Philadelphia, we are a family-owned food wholesale distribution company. In the past several years we have experienced tremendous growth and we are currently looking to add to our team. We recognize that a quality team...
-
Director of Customer Experience
1 week ago
Philadelphia, United States CareerBuilder Full timeJob Summary: The Director of Customer Experience is a strategic leader of the revenue team responsible for crafting and implementing a best-in-class customer experience across all touchpoints. This role requires a visionary approach and strong execution skills, in order to drive patient satisfaction and ultimately, contribute to company growth. The Director...
-
Customer Event Representative
4 days ago
Philadelphia, United States RSP Events Full timeOur company is seeking someone who is bright and motivated to add value to our competitive customer event team! We have a robust history of driving successful event sales strategies that have always taken our client’s footprint to the next level. Are you ready to make a serious move up the ladder in your professional growth? LOOK NO FURTHER! We are here...
-
Associate Dean, Student Success
3 days ago
Philadelphia, United States Community College of Philadelphia Full timeThe Associate Dean, Student Success & Engagement supports the Associate Vice President/Dean of Students in the management of administrative and operational efficiencies with the Student Support & Engagement division. Primary responsibilities include divisional communications, contracts, budgets, and necessary reporting. This position assists in evaluating...
-
Customer Operations Specialist
Found in: beBee jobs US - 1 week ago
Philadelphia, Pennsylvania, United States ParetoHealth Full timeWe're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits.The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing...
-
Customer Service Account Manager
1 week ago
Philadelphia, United States Atkore Full timeCustomer Service Account ManagerWho we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of...
-
Customer Support Associate
2 weeks ago
Philadelphia, United States SI Busineess Solutions Full timeAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build...
-
Customer Service Account Manager
3 days ago
Philadelphia, United States Atkore Full timeCustomer Service Account ManagerWho we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.With a global network of manufacturing and distribution facilities, Atkore is a leading provider of...
-
Customer Support Associate
1 week ago
Philadelphia, United States SI Busineess Solutions Full timeJob DescriptionJob DescriptionAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive...