Customer Operations Specialist
4 weeks ago
We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits.
The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions.
But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come.
Job title: Customer Operations Specialist
Position Summary: In partnership with the Account Management, Finance, Tech, and Marketing departments, the Customer Operations Specialist helps support the logistics of running our Account Management operation and measuring its successes. The Customer Operations Specialist is responsible for building, reviewing, and monitoring key performance indicators (KPI) against the progress various customer experience and retention metrics. They will effectively communicate successes, deficiencies, and trends back to the Account Management leadership team to drive accountability. Additionally, the Customer Operations Specialist will also be relied upon to help calibrate and deploy initiatives related to Client Health Scores, monitor client and consultant progress against multi-year journey maps, and assist in the creation and delivery of client reports.
Key Responsibilities:
- Work closely with Account Management leadership to develop, maintain, and review performance metrics.
- Identify trends among the data and effectively communicate back to AM leadership.
- Work closely with finance to develop new reporting to help manage performance metrics.
- Run point on key initiatives to deadlines are hit, and ROI is measured and achieved.
- Maintain agenda and action items from sales meetings to ensure proper movement on key deliverables.
- Assist in pipeline and renewal forecast management based on key customer outreach and engagement metrics.
- Help align AM territories to map to Sales and maintain target service ratios.
- Manage new list uploads, M&A changes, and data integrity in our CRM for accurate reporting.
- Quarterly scrubbing and data reconciliation in our CRM.
Requirements:
- Bachelor's degree in business, Finance, Marketing, or related field.
- Minimum of 1 year of experience in sales, customer experience, or finance.
- Experience with Salesforce or other CRM.
- Advanced knowledge in Microsoft applications.
Disclosures
ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.
-
Philadelphia, Pennsylvania, United States Kuehne Nagel Full timeAre you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Media, PA branch is looking for a new Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team. Your Role As Customer Care Specialist,...
-
Operations Specialist I
1 month ago
Philadelphia, Pennsylvania, United States Ascensus Full timeDepartment Responsibilities: The Individual(k) operations teams are responsible for all the day-to-day processing needs for our BF/ IK clients. These needs include initial plan setup, plan reconciliations (including research), processing distributions and new loans, deconversions, and 5500 EZ preparation. The operations team supports our internal and...
-
Technical Support Specialist
3 weeks ago
Philadelphia, Pennsylvania, United States bioMérieux Full timeA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Remote Pilot Operator Supervisor at PHL
2 weeks ago
Philadelphia, Pennsylvania, United States SAIC Career Site Full timeDescription · PLEASE NOTE: This is NOT a UAS, UAV, RPV, or DRONE pilot position.We are looking for an experienced, Full-time, Remote Pilot Operator (RPO) Supervisor to join the SAIC Controller Training Solutions (CTS) team at the Philadelphia ATCT (PHL) in Philadelphia, PA, supporting air traffic controller training services for the Federal Aviation...
-
Guest Experience Specialist
1 week ago
Philadelphia, Pennsylvania, United States Courtyard Philadelphia South at The Navy Yard Full timeAdditional Information Front Desk AgentJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Philadelphia South at The Navy Yard, 1001 Intrepid Avenue, Philadelphia, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving...
-
Sales Specialist
4 weeks ago
Philadelphia, Pennsylvania, United States TSI Incorporated Full timeWho Are We?Do you want to help to make the world a better place? Join our team At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality...
-
Director, Customer Success
19 hours ago
Philadelphia, Pennsylvania, United States Burro Full timeBurro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable sharing...
-
Guest Experience Specialist
2 weeks ago
Philadelphia, Pennsylvania, United States Marriott International Full timeAdditional Information Front Desk AgentJob Number Job Category Rooms & Guest Services OperationsLocation Element Philadelphia Downtown, 1441 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth...
-
Customer Support Engineer
2 weeks ago
Philadelphia, Pennsylvania, United States HealthVerity Full timeHow you will help As a Customer Support Engineer, you will assist our customers with technical issues, inquiries, and concerns related to all of HealthVerity's products or services with a primary focus on RWD. You will play a critical role in ensuring customer satisfaction by providing timely and effective resolutions to problems. Customer support engineers...
-
Compliance Specialist
3 days ago
Philadelphia, Pennsylvania, United States Motion Recruitment Full timeOur client, a well known local Philadelphia nonprofit is urgently looking to hire an Invoice/Compliance Specialist to join their team on a HYRID schedule in Philadelphia, PA ** This is a 6 month contract to hire on a W2 offering a full benefits package ** Required Skills & ExperienceAssociates degree or higher Experience with CRM's Experience with...
-
Emergency Management Specialist
3 weeks ago
Philadelphia, Pennsylvania, United States Department Of Homeland Security Full timeSummary The candidate will report to Region 3, Mitigation Division. The ideal candidate for this position will be familiar with the National Flood Insurance Program, have strong communication and customer service skills, be organized, and detail oriented. Duties What will I do in this position if hired? In this position, you will serve as an Emergency...
-
Safety & Occupational Health Specialist
16 hours ago
Philadelphia, Pennsylvania, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?In this Safety & Occupational Health Specialist position, you will support Region Three - Mission Support Division.Typical assignments include:Serving as a technical specialist for operations related to mail and material handling, fire prevention, emergency plans and procedures, fire alert/suppression systems, safety...
-
Emergency Management Specialist
3 weeks ago
Philadelphia, Pennsylvania, United States Department Of Homeland Security Full timeSummary This position coordinates programmatic trainings, emergency response and preparedness training, exercises, and technical assistance. An ideal candidate would have experience in facilitating or coordinating training in a complex environment, and skills in applying a wide range of analytical and evaluative methods sufficient to perform efficiency and...
-
Emergency Management Specialist
4 days ago
Philadelphia, Pennsylvania, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?In this Emergency Management Specialist (Recovery) position, you will support the Individual Assistance Branch (Recovery Division). Typical assignments include:Coordinating the implementation of disaster Unemployment Assistance Program, Disaster Legal Services, Crisis Counseling Program, and Disaster Case Management,...
-
Emergency Management Specialist
7 days ago
Philadelphia, Pennsylvania, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?In this Emergency Management Specialist (Recovery) position, you will serve as the Recovery Division Outreach Coordinator.Typical assignments include:Developing, modifying, and coordinating the Recovery Division's outreach plans and procedures to ensure a strategic and well-coordinated engagement across the region....
-
AV Technical Support Specialist
17 hours ago
Philadelphia, Pennsylvania, United States tapwage Full timeAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask any of our over 17,000 associates who work at Five Below and they'll tell you...
-
Supervisory Emergency Management Specialist
4 days ago
Philadelphia, Pennsylvania, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?In this Supervisory Emergency Management Specialist - PLAN Planning Unit Leader position, you will be responsible for maintaining the status of all assigned resources at appropriate incident locations. The Resource Unit Leader also manages the preparation of the Incident Action Plan and associated forms.Primary duties...
-
Philadelphia, Pennsylvania, United States L3Harris Technologies Full timeJob Title: Site Operations LeadJob Code: OMM6Job Location: Philadelphia, PAJob SummaryThe Sr Mgr of Operations for the Maritime Power Systems Division's Philadelphia location will serve as the Site Operations Lead responsible for all strategic and daily execution of the operations function, including 95 touch labor and 40 support personnel executing Shop...
-
Platform Operations Analyst
1 week ago
Philadelphia, Pennsylvania, United States FreedomPay Full timePrimary Job Responsibilities(Including but not limited to)Maintain live services through measuring and monitoring availability, latency, and overall system health.Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.Effectively communicate with third parties,...
-
Supervisory Rec Specialist
4 days ago
Philadelphia, Pennsylvania, United States Commander, Navy Installations Full timePerforms supervisory duties which include assigning work, defining priorities, selecting and recommending applicants for hire, evaluating performance, recommending pay adjustments/awards, providing or recommending training, approving and/or disapproving leave requests, initiating corrective actions, and recommending formal corrective/disciplinary actions as...