Customer Success Manager
4 weeks ago
As a Customer Success Manager in Healthcare Payments, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.
J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Business Bank Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment. The Business Bank Customer Success Manager is responsible for helping healthcare providers maximize the utilization and satisfaction with InstaMed products and services.
Job responsibilities
- Drives product adoption, expansion, and retention activities to maintain a healthy customer base
- Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs
- Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
- Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
- Maximize revenue retention by identifying service and utilization trends, then developing and executing action plans to address the issues.
- Manage service escalations by identifying the scope of the issue, containing the impact, managing the positioning and communication, and ensuring the issue is brought to full resolution.
- Support customer on-boarding, expansion of existing solutions, device purchases, invoice & pricing discussions, and product functionality inquiries.
- Identify upsell opportunities and communicate those opportunities to the appropriate teams.
- Collaborate with other teams within J.P. Morgan in support of your customers, including facilitating regular meetings with stakeholders and managing follow up action items.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in customer success roles in product or technology
- Demonstrated ability to influence product adoption and customer retention
- Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
- Proven ability to learn new technologies and teach it to others
- Strong technical aptitude and ability to effectively communicate with both technical and business stakeholders.
- Ability to quickly learn and understand InstaMed's products and articulate best practices to maximize the value of our solutions.
- Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations.
- Minimum of 2 years' experience in a healthcare industry
- Minimum of 2 years' experience in a customer-facing position
Preferred qualifications, capabilities, and skills
- Experience in a business to business (B2B) environment or as a colleague in a customer environment
- Healthcare technology experience preferred.
- Bachelor's Degree or higher, or equivalent work experience.
About us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veteran
About the Team
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.
-
Director, Customer Success
3 days ago
Philadelphia, United States Burro Full timeBurro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable...
-
Director, Customer Success
4 days ago
Philadelphia, Pennsylvania, United States Burro Full timeBurro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable sharing...
-
Customer Project Manager
4 weeks ago
Philadelphia, United States Cisco Systems Full time**Who You'll Work With** You will work closely with our Customer Success Executives (CSE), Service Delivery Leaders, and Portfolio Managers, owning the project team(s) responsible for delivering professional services to Cisco Enterprise Customers. **What You'll Do** In this role, you will lead and guide the project team(s) dedicated to providing top-tier...
-
Customer Marketing Campaign Manager
2 weeks ago
Philadelphia, United States JobRialto Full timeDescriptionSkillsets Experience with marketing automation platforms such as Pardot.5+ years of experience in B2B marketing. 6sense knowledge. Able to collaborate with Inside Sales, Customer Success, and Solutions Marketing teams. Experience in planning and executing webinars using platforms like ON24.\"In general, Client is ideally looking for someone with...
-
Customer Marketing Campaign Manager
7 days ago
Philadelphia, United States JobRialto Full timeDescriptionSkillsets Experience with marketing automation platforms such as Pardot.5+ years of experience in B2B marketing. 6sense knowledge. Able to collaborate with Inside Sales, Customer Success, and Solutions Marketing teams. Experience in planning and executing webinars using platforms like ON24. ""In general, Client is ideally looking for someone with...
-
Customer Service Manager
4 weeks ago
Philadelphia, United States Julius Silvert, Inc Full timeWe are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...
-
Customer Service Manager
1 month ago
Philadelphia, United States Julius Silvert, Inc Full timeWe are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...
-
Customer Service Manager
4 weeks ago
Philadelphia, United States Julius Silvert, Inc Full timeWe are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...
-
Director of Customer Care
4 days ago
Philadelphia, United States Uniphore Technologies Inc. Full time**Director of Customer Care** Philadephia / Pegasus Pegasus / Full-time Uniphore is the global leader in Conversational Service Automation. The Companys vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore...
-
Customer Support Manager
1 month ago
Philadelphia, United States Leonardo Full timeSummary of Position : Manage selected AgustaWestland Philadelphia Corporation Customer fleets in the North, Central and South American market. The CSM will serve as a customer advisor, service accountable representative and support to sales in the region. The objective is to develop, achieve and guarantee an efficient and effective after sales support...
-
Customer Service Manager
1 month ago
Philadelphia, United States Julius Silvert Full timeJob DescriptionJob DescriptionOur company has been providing local restaurants with the finest ingredients available since 1915. Located in Philadelphia, we are a family-owned food wholesale distribution company. In the past several years we have experienced tremendous growth and we are currently looking to add to our team. We recognize that a quality team...
-
Associate Dean, Student Success
3 weeks ago
Philadelphia, United States Community College of Philadelphia Full timeThe Associate Dean, Student Success & Engagement supports the Associate Vice President/Dean of Students in the management of administrative and operational efficiencies with the Student Support & Engagement division. Primary responsibilities include divisional communications, contracts, budgets, and necessary reporting. This position assists in evaluating...
-
Philadelphia, United States American Airlines Full timeIntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while...
-
Customer Service Account Manager
3 weeks ago
Philadelphia, United States Atkore Full timeCustomer Service Account ManagerWho we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.With a global network of manufacturing and distribution facilities, Atkore is a leading provider of...
-
Customer Support Associate
4 weeks ago
Philadelphia, United States SI Busineess Solutions Full timeAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build...
-
Customer Support Associate
2 weeks ago
Philadelphia, United States SI Busineess Solutions Full timeJob DescriptionJob DescriptionAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive...
-
Customer Support Associate
7 days ago
Philadelphia, United States SI Busineess Solutions Full timeJob DescriptionJob DescriptionAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive...
-
Customer Support Associate
4 weeks ago
Philadelphia, United States SI Busineess Solutions Full timeJob DescriptionJob DescriptionAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive...
-
Customer Service and Sales Representative
4 weeks ago
Philadelphia, United States RSP Events Full timeJob DescriptionJob DescriptionOur company is seeking someone who is bright and motivated to add value to our competitive customer service and sales team! We have a robust history of driving successful sales strategies that have always taken our client’s footprint to the next level.Are you ready to make a serious move up the ladder in your professional...
-
Customer Service and Sales Representative
2 weeks ago
Philadelphia, United States RSP Events Full timeJob DescriptionJob DescriptionOur company is seeking someone who is bright and motivated to add value to our competitive customer service and sales team! We have a robust history of driving successful sales strategies that have always taken our client’s footprint to the next level.Are you ready to make a serious move up the ladder in your professional...
