Customer Service Manager

1 month ago


Philadelphia, United States Julius Silvert Full time
Job DescriptionJob Description

Our company has been providing local restaurants with the finest ingredients available since 1915. Located in Philadelphia, we are a family-owned food wholesale distribution company. In the past several years we have experienced tremendous growth and we are currently looking to add to our team. We recognize that a quality team is vital to support our quality products and services. With this in mind, we are continually striving to find the most qualified and committed candidates to join our team--those with a talent and passion for what they do Apply Today

Position Summary:

We are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service Manager is to supervise and mentor the customer service team by teaching them best practices, providing performance reviews, offering feedback, and establishing measurable goals.

This position will work closely with the COO to ensure the Customer Service Department is running efficiently and providing our customers with timely and respectful service.

Responsibilities:

  • Manage daily workflow within the customer service department
  • Maintain an awareness of all product information, merchandise promotions, and any issues brought to the attention of the customer service team
  • Maintain the highest level of standards in customer service
  • Initiate suggestive selling of products
  • Supervise a team of customer service representatives including scheduling/timecard approval
  • Assist in the interviewing/onboarding of new customer service employees
  • Communicate with coworkers and management to solve problems and improve quality and service
  • Receive and implement customer feedback to improve quality of service
  • Additional duties as assigned

Qualifications:

  • Food/Hospitality industry experience *required*
  • 2-5 years of experience in customer service leadership or 5+ years experience in food distribution sales
  • Ability to communicate with customers, ownership, and employees
  • Proficiency in Customer Service
  • Ability to multi-task and perform within a fast-paced environment
  • Ability to work varied hours/days as dictated by business

EEO, M/F/D/V

Our company recruits, hires, and promotes individuals without regard to race, creed, color, religion, age, gender, national origin or ancestry, marital status, sexual orientation, veteran status, or physical or mental disability unrelated to an individual's ability to perform the job, or any other status protected by law, all in accordance with applicable Federal, State or Local Laws.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Paid time off

Schedule:

  • Day shift
  • Monday to Friday

Work Location:

  • One location

Company's website:

  • www.juliussilvert.com

Work Location: Philadelphia, PA



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