Customer Success Manager
3 weeks ago
**Customer Success Manager**
Our mission is to make systems work together so supply chain professionals can do their jobs
- **_This is an applicant pool for ongoing consideration as positions become available_**.** **_There may not be a current opening at the time you apply._**
**Your Role at Chain.io**
At Chain.io our people come first, ALWAYS As a remote-first company we pride ourselves on our inclusive culture and out-of-the-box thinking. We encourage all of our employees to bring their expertise, innovation, creativity, and fresh eyes to every aspect of their role. As a member of the team you will be challenged to do better, heard on all levels, and respected as a part of our community.
As a Customer Success Manager, you will be responsible for managing the relationship between Chain.io and our customers, starting with when they express interest and continuing through the successful deployment of solutions and expansion opportunities. In order to be successful, a CSM at Chain.io should be able to quickly make decisions to address customer needs, represent our customers with internal stakeholders, and provide best in class customer service as the face of Chain.io with external stakeholders.
The Customer Success Manager will be expected to improve our net revenue retention (NRR) and customer satisfaction metrics while also reducing the overall time and effort it takes for our customers to learn Chain.io and expand their usage.
**Responsibilities**
- Customer Experience_
- Provide customers with excellent experiences from pre-sales through onboarding and deployment
- Mature and expand customer relationships and product usage
- Coordinate Kickoff calls, Status Meetings (internal and external) Quarterly Business Reviews
- Educate customers on product features and benefits
- Serve as a daily point of contact for customers
- **Measurements**: Customer Feedback, Net Promoter Score, Account expansion
- Organization and Project Management_
- Utilize project management tools for external/internal dashboard creation
- Implement change management process as needed, related to integration scope
- Identifying customer prioritizations and communicate to product, development and professional services team accordingly
- Provide dashboards and metrics for customer and leadership review
- Pinpoint testing scenarios and UAT planning with customers
- Ensure integration documentation is organized
- **Measurements**: Successful, on-time go lives with mínimal defects
- Collaboration_
- Communicate with Sales and Finance teams regarding any commercial/budget priorities
- Support Sales to expand accounts by identifying growth opportunities
- Effectively communicate your insights, product improvements and plans to cross-functional team members and management
- **Measurements**:Positive cross-functional feedback from internal stakeholders, growth of customer base
- Logistics, Distribution and Transportation Business Process Expertise_
- Evaluate customer business processes, anticipating requirements, and identifying risks
**What You Bring To The Team**
- 5+ years in Customer facing or account management role
- Demonstrated technical and logistics business knowledge
- Ability to influence 3rd party relationships and drive to important deadlines
- Excellent project management, organization and documentation skills
- Exceptional analytical and conceptual thinking skills
- Strong collaboration skills cross functionally
- A growth mindset with the ability to adjust quickly in a fast-paced environment
- Technical experience and skills a plus, including familiarity with a wide variety of data file types such as XML, JSON and EDI
- Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.
**Awesome Perks**
**U.S. Benefits**
- Medical Insurance - we pay 70% of the premium for employees & 30% for dependents
- Dental Insurance
- Flexible Spending Account & Health Reimbursement Account
- Employer paid Vision, Life, AD&D, LTD, & STD
- 401k Pre-Tax & Roth Retirement Plans - we contribute 3% pre-tax whether you contribute or not
- Flexible Time Off
- Stock options assigned for all new employees
- 12 weeks of paid Parental Leave & 6 weeks of paid leave for pregnancy loss
- Remote first organization - flexible work schedule. We care about outcomes, more than how many hours you work.
- VERY inclusive culture - we really want you to express your authentic self
- Strongly encourage professional development - we’ll help you foot the bill
**Compensation**
The anticipated annual salary range for this position is $110,000 USD.
- E-Verify Participation Poster_
- Right To Work Poster_
-
Customer Marketing Campaign Manager
1 week ago
Philadelphia, United States JobRialto Full timeDescriptionSkillsets Experience with marketing automation platforms such as Pardot.5+ years of experience in B2B marketing. 6sense knowledge. Able to collaborate with Inside Sales, Customer Success, and Solutions Marketing teams. Experience in planning and executing webinars using platforms like ON24.\"In general, Client is ideally looking for someone with...
-
Customer Marketing Campaign Manager
21 hours ago
Philadelphia, United States JobRialto Full timeDescriptionSkillsets Experience with marketing automation platforms such as Pardot.5+ years of experience in B2B marketing. 6sense knowledge. Able to collaborate with Inside Sales, Customer Success, and Solutions Marketing teams. Experience in planning and executing webinars using platforms like ON24. ""In general, Client is ideally looking for someone with...
-
Administrative Coordinator
6 days ago
Philadelphia, United States Collective Success Network Full timeCollective Success Network seeks a part-time Administrative Assistant with the passion, expertise, and skills to help build this non-profit start-up organization into a leading player in the movement to support first-generation college students in the Greater Philadelphia area from college to career. Our organization is looking for a detail-oriented...
-
Customer Service Manager
4 weeks ago
Philadelphia, United States Julius Silvert, Inc Full timeWe are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...
-
Customer Service Manager
4 weeks ago
Philadelphia, United States Julius Silvert, Inc Full timeWe are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...
-
Customer Service Manager
3 weeks ago
Philadelphia, United States Julius Silvert, Inc Full timeWe are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...
-
Customer Support Manager
1 month ago
Philadelphia, United States Leonardo Full timeSummary of Position : Manage selected AgustaWestland Philadelphia Corporation Customer fleets in the North, Central and South American market. The CSM will serve as a customer advisor, service accountable representative and support to sales in the region. The objective is to develop, achieve and guarantee an efficient and effective after sales support...
-
Customer Service Manager
1 month ago
Philadelphia, United States Julius Silvert Full timeJob DescriptionJob DescriptionOur company has been providing local restaurants with the finest ingredients available since 1915. Located in Philadelphia, we are a family-owned food wholesale distribution company. In the past several years we have experienced tremendous growth and we are currently looking to add to our team. We recognize that a quality team...
-
Customer Support Associate
3 weeks ago
Philadelphia, United States SI Busineess Solutions Full timeAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build...
-
Customer Service Account Manager
1 week ago
Philadelphia, United States Atkore Full timeCustomer Service Account ManagerWho we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of...
-
Customer Service Account Manager
1 week ago
Philadelphia, United States Atkore International Full timeDescription Customer Service Account Manager Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading...
-
Customer Service Account Manager
4 days ago
Philadelphia, United States Atkore International Full timeDescription Customer Service Account Manager Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading...
-
Customer Service Account Manager
2 weeks ago
Philadelphia, United States Atkore Full timeCustomer Service Account ManagerWho we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.With a global network of manufacturing and distribution facilities, Atkore is a leading provider of...
-
Customer Support Associate
1 week ago
Philadelphia, United States SI Busineess Solutions Full timeJob DescriptionJob DescriptionAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive...
-
Customer Support Associate
18 hours ago
Philadelphia, United States SI Busineess Solutions Full timeJob DescriptionJob DescriptionAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive...
-
Customer Service and Sales Representative
3 weeks ago
Philadelphia, United States RSP Events Full timeJob DescriptionJob DescriptionOur company is seeking someone who is bright and motivated to add value to our competitive customer service and sales team! We have a robust history of driving successful sales strategies that have always taken our client’s footprint to the next level.Are you ready to make a serious move up the ladder in your professional...
-
Customer Service and Sales Representative
1 week ago
Philadelphia, United States RSP Events Full timeJob DescriptionJob DescriptionOur company is seeking someone who is bright and motivated to add value to our competitive customer service and sales team! We have a robust history of driving successful sales strategies that have always taken our client’s footprint to the next level.Are you ready to make a serious move up the ladder in your professional...
-
Customer Service and Sales Representative
21 hours ago
Philadelphia, United States RSP Events Full timeJob DescriptionJob DescriptionOur company is seeking someone who is bright and motivated to add value to our competitive customer service and sales team! We have a robust history of driving successful sales strategies that have always taken our client’s footprint to the next level.Are you ready to make a serious move up the ladder in your professional...
-
Customer Process Optimization Specialist
3 weeks ago
Philadelphia, United States Owens & Minor, Inc. Full timeAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our...
-
Customer Service Associate
4 weeks ago
Philadelphia, United States Royal Farms Full timeThe Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional...