Customer Service Account Manager

4 weeks ago

Philadelphia, United States Atkore Full time
Customer Service Account Manager

Who we are:

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

We are currently looking for a Customer Service Account Manager to be based out of Philadelphia, PA. Reporting to the Customer Service Manager, this person will be responsible for managing the plan the order process while driving on time delivery and improving the customer experience across Atkore.

What you'll do:

The ideal candidate will have 5 years of experience in a sales or customer facing role in addition to excellent written and verbal communication. Experience in lean manufacturing or business system-based company is a plus.

  • Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.
  • Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
  • Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery.
  • Manage Regional Territory and agent standard processes to improve the customer experience.
What you'll bring:
  • Bachelor's degree preferred with at least 5 years of experience in a sales or customer facing role
  • Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
  • Experience with AS400, JD Edwards, CRM software, preferably Salesforce.com is a plus
  • Excellent oral and written communication skills
  • Ability to work independently and/or with little supervision in a team environment
  • Proven ability to build strong relationships with customers
  • Strong problem-solving skills
Within 3 months, you'll:
  • Complete Atkore's onboarding and immersion program.
  • Gain an understanding of how your role ties into Atkore's mission and strategic plan.
  • Participate in a Kaizen with a cross functional team to drive process improvement.
  • Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months, you'll:
  • Handle an assigned territory independently from PO receipt to invoicing.
  • Work towards meeting or exceeding the departments daily KPI metrics.
  • Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
  • Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.
Within 12 months, you'll:
  • Manage multiple territories within a region while minimizing freight expenditures.
  • Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
  • Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence.


Atkore is a recipient of a Great Place to Work© certification and a Top Workplaces USA award We're committed to creating an engaged and aligned workforce that drives collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that's consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Join our team and align yourself with an industry leader

#LI-KB1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Account Manager

    7 days ago

    Philadelphia, United States Atkore International Full time

    Description Customer Service Account Manager Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading...

  • Technical Account Manager

    1 month ago

    Philadelphia, United States Self Storage Manager Full time

    Requirement:Bachelor’s Degree in Computer Science or Accounting or equivalentExcellent communication skillsMinimum 1 year experience in Technical Account management for a product based software companyKnowledge of SQL Server databases, ability to write SQL queries is a bonusJob Profile:Responsible for technical account management for large self-storage...

  • Technical Account Manager

    4 days ago

    Philadelphia, United States Self Storage Manager Full time

    Requirement:Bachelor’s Degree in Computer Science or Accounting or equivalentExcellent communication skillsMinimum 1 year experience in Technical Account management for a product based software companyKnowledge of SQL Server databases, ability to write SQL queries is a bonusJob Profile:Responsible for technical account management for large self-storage...

  • Technical Account Manager

    4 weeks ago

    Philadelphia, United States Self Storage Manager Full time

    Requirement: Bachelors Degree in Computer Science or Accounting or equivalent Excellent communication skills Minimum 1 year experience in Technical Account management for a product based software company Knowledge of SQL Server databases, ability to write SQL queries is a bonus Job Profile: Responsible for technical account management for large...

  • Technical Account Manager

    1 month ago

    Philadelphia, United States Self Storage Manager Full time

    Requirement:Bachelor’s Degree in Computer Science or Accounting or equivalentExcellent communication skillsMinimum 1 year experience in Technical Account management for a product based software companyKnowledge of SQL Server databases, ability to write SQL queries is a bonusJob Profile:Responsible for technical account management for large self-storage...

  • Account Service Manager

    39 minutes ago

    Philadelphia, United States Resulticks Full time

    Title: Account Service Manager Job Function: Account Manager / Campaign Manager Role Type: Full-time Location: Major Metro Area, Canada or USA Reporting to:Head of Customer Success Stakeholders:Customer Success / Sales / Product About Resulticks Resulticks is a global leader in real-time audience engagement solutions that deliver top-line growth through...

  • Account Service Manager

    1 month ago

    Philadelphia, United States RESULTICKS Full time

    Job DescriptionJob DescriptionTitle:                          Account Service ManagerJob Function:           Account Manager / Campaign ManagerRole Type:                 Full-time Location:                   Major Metro Area, Canada or USAReporting to:            Head of Customer...

  • Customer Service Manager

    4 weeks ago

    Philadelphia, United States Julius Silvert, Inc Full time

    We are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...

  • Customer Service Manager

    4 weeks ago

    Philadelphia, United States Julius Silvert, Inc Full time

    We are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...

  • Customer Service Manager

    4 weeks ago

    Philadelphia, United States Julius Silvert, Inc Full time

    We are currently recruiting a dedicated Customer Service Manager. This role will be perfect for a customer service manager experienced within the food distribution industry! We are looking for the right candidate who has had 3-5 years of experience working as a customer service lead or in a management position. The primary purpose of the Customer Service...

  • Customer Service Representative

    17 hours ago

    Philadelphia, United States RSP Full time

    The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship. ESSENTIAL DUTIES AND RESPONSIBILITIES:...

  • Customer Service Manager

    1 month ago

    Philadelphia, United States Julius Silvert Full time

    Job DescriptionJob DescriptionOur company has been providing local restaurants with the finest ingredients available since 1915. Located in Philadelphia, we are a family-owned food wholesale distribution company. In the past several years we have experienced tremendous growth and we are currently looking to add to our team. We recognize that a quality team...

  • Customer Service Representative

    23 hours ago

    Philadelphia, United States AWMA Full time

    Job DescriptionJob DescriptionAWMA, Inc. is a world-leading manufacturer and distributor of sporting goods and athletic supplies since 1972. To continue evolving our commitment to superior service and an ever-improving customer experience, AWMA is looking for a dynamic Customer Service Representative to join our team in Northeast Philadelphia.This is a great...

  • Automotive Service Manager

    2 weeks ago

    Philadelphia, United States MrKitt’s Service Center, Inc. Full time $700 - $1,200

    Job Summary:We are looking for an experienced Automotive Service Manager to oversee our automotive service department and ensure exceptional customer service and efficient operations. The Automotive Service Manager will be responsible for managing a team of service technicians, coordinating vehicle repairs and maintenance, maintaining inventory, and...

  • Account Service Coordinator

    6 days ago

    Philadelphia, United States Global Recruiters of Richmond (GRN) Full time

    The Account Service Coordinator is responsible for providing prompt, accurate, first in class service to clients, providers, and partner companies. In this role you will assist our benefits consulting team in providing stellar service/administrative support to our book of business. Responsibilities and Principal Duties: Provide outstanding customer...

  • Account Manager

    4 weeks ago

    Philadelphia, United States EPLAN USA Full time

    Job DescriptionJob DescriptionAccount ManagerEfficient Engineering is when a PLAN becomes EPLANEPLAN LLC provides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business...

  • Account Service Coordinator

    4 weeks ago

    Philadelphia, United States Global Recruiters of Richmond (GRN) Full time

    The Account Service Coordinator is responsible for providing prompt, accurate, first in class service to clients, providers, and partner companies. In this role you will assist our benefits consulting team in providing stellar service/administrative support to our book of business. Responsibilities and Principal Duties: Provide outstanding customer service...

  • Account Service Coordinator

    1 month ago

    Philadelphia, United States Global Recruiters of Richmond (GRN) Full time

    The Account Service Coordinator is responsible for providing prompt, accurate, first in class service to clients, providers, and partner companies. In this role you will assist our benefits consulting team in providing stellar service/administrative support to our book of business. Responsibilities and Principal Duties: Provide outstanding customer service...

  • Account Manager

    4 days ago

    Philadelphia, United States Global Recruiters of Richmond (GRN) Full time

    The Account Manager is responsible for providing prompt, accurate, first in class service to clients, providers, and partner companies. In this role you will assist our benefits consulting team in providing stellar service/administrative support to our book of business. The accounts you will be working will primarily be small businesses with 25-500+...

  • Account Manager

    5 days ago

    Philadelphia, United States Global Recruiters of Richmond (GRN) Full time

    The Account Manager is responsible for providing prompt, accurate, first in class service to clients, providers, and partner companies. In this role you will assist our benefits consulting team in providing stellar service/administrative support to our book of business. The accounts you will be working will primarily be small businesses with 25-500+...