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Customer Care Center Representative

2 months ago

White River Junction, United States Mascoma Bank Full time

Exciting Customer Care Opportunity Our purpose is to provide exceptional customer service while improving our customers' lives and our community. If you share this purpose, become part of our Certified B Corporation, and join in our vision to be a force for positive change for our customers, communities, and employees We are looking for a Customer Care Center Representative who will work with our Retail Team to provide exceptional customer service to our customers and team members. This position is responsible for ensuring that a customer's banking needs are handled in a friendly, accurate, and timely manner. This is accomplished by utilizing a variety of services and tools available. The Customer Care Center Team is the Bank's telephone ambassador, creating a positive experience that directly contributes to customer satisfaction and loyalty. Our new team member will professionally handle a large volume of inbound and occasional outbound telephone calls. Including handling customer account transactions with accuracy and sense of urgency. Previous experience in a call center or customer support role preferred. To best serve our customers, excellent impersonal communication and problem-solving skills are required. The ability to maintain confidentiality and privacy is essential to all Mascoma Bank team members This position can be located in Burlington VT, White River Junction VT, or Charlestown NH. The schedule for this position is Monday-Friday, 8:45 AM-5:15 PM (or 9:45 AM-6:15 PM). There will also be a required one weekend per month with Saturday hours 7:45 AM-2:15 PM and Sunday hours 8:45 AM-12:15 PM. The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves. Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact careersmascomabank.com. As a Certified B Corporation, our vision is to be force for positive change for our customers, communities, and employees. We offer on- the -job training, contemporary benefits, and opportunities for growth and development. In line with B Corp values and in compliance with the potential federal laws, we strongly encourage all team members to get vaccinated. Currently 93% of our team members are Team members who choose not to are subject to weekly testing and an increased insurance premium. Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V