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Customer Service Representative

2 months ago

Middle River, United States Mary Kraft HR Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team at Mary Kraft HR as a Customer Service Representative. This is a long-term position that offers a great culture and plenty of opportunities for growth and development.

This role is ideal for someone who is fluent in Spanish, as we have a bilingual opportunity available for the right candidate.

Key Benefits:
  • Full-time position with comprehensive benefits package
  • Competitive hourly rate of $16.50
  • Overtime opportunities available
  • Chance to develop and enhance your skills in a dynamic environment
Responsibilities:
  • Provide exceptional customer service by handling inquiries and complaints in a professional and courteous manner
  • Offer accurate and up-to-date information about our products and services
  • Troubleshoot and resolve product issues and concerns in a timely and efficient manner
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of our evolving products and services
Requirements:
  • Previous experience in customer service, call centers, or related fields
  • Ability to build rapport with clients and provide excellent customer service
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive and professional demeanor
  • Excellent written and verbal communication skills