Customer Service Center Representative

4 weeks ago

White Bear Lake, Minnesota, United States Taylor Corporation Full time

Come Work with Us

Benefits Start Day One

New Hire Bonus

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check

Ready to build a career? It's time to look at Taylor.

Your Opportunity:

Taylor Promotional Products, a Taylor Company, is looking for a hybrid Customer Service Representative to join our team in White Bear Lake, MN

Your Shift: Monday - Friday; Hours: 8:30 am - 5:00 pm CST with seasonal OT including Saturdays

Your Responsibilities:

  • Act as a liaison between the Sales Representatives and Operation Center Teams to ensure customer needs and requirements are met.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience. This includes actively participating in continuous improvement initiatives including documenting and maintaining operating procedures for accounts.
  • Assist Customers and Sales Representatives in understanding details of products, pricing, and processes and partner with them to build sustainable relationships of trust through open and interactive communication.
  • Develop and maintain ongoing strong relationships with all accounts through regular contact.
  • Provide backup territory coverage (via phone and email) in the Sales Representative's absence.
  • Provide pricing and shipping quotes as requested by sales and their customers.
  • Order Management:Receive, review, and process customer orders accurately and promptly.
  • Customer Interaction:Provide exceptional customer service through phone, email, and chat, addressing inquiries and resolving issues.
  • Data Entry:Enter order details into the company's order management system, with a high level of accuracy.
  • Coordination:Work closely with production, shipping, and inventory teams to ensure timely order fulfillment.
  • Issue Resolution:Identify and resolve any discrepancies or issues with orders, including backorders and out-of-stock items.
  • Documentation:Maintain accurate records of customer interactions, orders, and transactions.
  • Reporting:Track and report on order status, service levels, and any issues encountered.

You Must Have:

  • Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
  • Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients, and other employees of the organization in person or via phone.
  • Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
  • Proficient computer skills including Microsoft PowerPoint, Excel, Word, Outlook, and e-commerce chats.

We Would Also Prefer:

  • Excellent problem-solving, follow-up, multi-tasking, and organizational skills.
  • In-depth knowledge of company products and services; technical print knowledge helpful.
  • Knowledge of commonly used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, and production relations.

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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