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Care Services Supervisor
2 months ago
Job Summary:
The Field Supervisor is responsible for conducting assessments to new clients and supervisory for existing clients. This includes detailing their scope of service, performing supervisory visits and assessments, providing detailed reports of all client correspondence.
Duties/Responsibilities:
- Establish relationships with new clients to set up home visits.
- Initiate cases with clients, including confirming proper documentation and information is obtained.
- Assess clients' situation and environment to ensure quality care.
- Review and assess the quality of care performed by caregivers.
- Conduct follow-up visits as needed or requested to ensure client satisfaction.
- Document all visits and communication with clients and caregivers.
- Conduct client surveys every 3-4 months for home visits to ensure quality care.
- Distribute necessary supplies to caregivers/clients as needed to ensure continuity of care.
- Responsible for scheduling qualified PCA's to work all authorized hours according to each client's Service Plan.
- Provide verbal and/or face-to-face orientations to new attendants.
- Monitor and track attendant timekeeping through EVV, including monitoring for missed or late shifts, ensuring all hours are worked, and tracking for mileage, overtime, and travel time.
- Maintain an authorization/utilization percentage of 95% or greater to ensure efficient use of resources.
- Maintain compliance for all client charts by filing all forms timely and maintaining stacking order.
- Maintain compliance for all personnel files by filing all forms timely and maintaining stacking order.
- Ensure all communication with clients is documented in the Electronic Medical Record and filed accordingly in the client file.
- Maintain regular communication with clients and attendants to ensure satisfaction with service delivery.
- Coordinate with the Branch Manager to provide documentation for client and employee incidents and complaints.
- Assist with Client Admissions and Supervisory Visits when requested by the Branch Manager.
- Attend daily and weekly meetings, including stand-up/stand-down, authorization/utilization review, and HR and Compliance Updates with the Branch Manager.
- Assist with recruiting, hiring, and orienting new attendants.
- Provide new attendants with access and support for the online training platform.
- Provide ongoing training and coaching to attendants when needed.
- Complete timely annual performance evaluations for all attendants.
- Complete other assignments as requested and assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Travel required as needed – over 75%.
