Intake Specialist

3 weeks ago

Cranston, United States Comprehensive Community Action Full time

Job Type

Full-time

Description

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

Complete intake and assessments with individuals and/or families in need through face-to-face contact or phone interviews, and coordinate services to help meet those needs. Responsibilities will include direct contact with customers, gathering documentation, data entry, filing, and responding to customer inquiries. In addition, our Intake Specialist is responsible for determining eligibility for basic human needs programs such as energy assistance, housing, and various other programs. The perfect fit for this position is a person who is non-judgmental, well organized, and has excellent communication skills. Must have a pleasant and friendly approach to all clients, the community, and staff.

WORK SCHEDULE DEMANDS:

This is a full-time position unless determined differently by the Vice President. Some evenings may be required. Due to the nature and responsibility of this work, this individual maintains a flexible schedule, which may go beyond a regular workweek. May be required to work at any CCAP location.

Requirements

REQUIRED QUALIFICATIONS:

  • High School Diploma / GEd
  • Associates degree; preferred but not required.
  • Bilingual Spanish; preferred.
  • Computer literacy and experience with Microsoft platforms.
  • Must have excellent written and verbal communication skills.
  • Provide/maintain all required immunizations and/or vaccinations.
KEY RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Willingness to participate in training and continuing ability to work with individuals with diverse educational, economic, and cultural backgrounds.
  • Superior customer service skills.
  • Ability to maintain accurate records that are well organized.
  • Perform data entry in a reasonable amount of time
  • Answer phone, take messages, and return voicemails.
  • Performs clerical duties (copying, faxing, filing).
  • Checking in clients and reviewing documentation.
  • Must cover responsibilities for other office staff when on lunch/dinner, vacation, absences, etc.
  • Strong computer skills
  • Works well independently and as a team member -Good interpersonal skills
  • Completes client requests for needs-based application programs and determines eligibility.
  • Attention to detail.
  • Other duties as assigned.


CONFIDENTIALITY OF INFORMATION:

Has full access to all program, case management, and some administrative files. Maintains the confidentiality of all materials in accordance with State and Federal laws and CCAP policies and procedures.

PHYSICAL EFFORT / ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a business office environment. Potential exposure to blood bore pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requiring universal standard precautions.

CCAP is an Equal Employment Opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, status as a protected veteran or any other protected characteristics as established by applicable federal, state, or local laws. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and up to 12 available paid holidays for full-time employees and some benefits are included for part-time employees.

Salary Description

$20.00 - $22.00 per hour depending on degree

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