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Bilingual Customer Service Team Lead
4 weeks ago
We are currently seeking a Bilingual Customer Service Team Lead. This person will work a hybrid schedule. This role requires previous team lead experience along with bilingual proficiency in English and Spanish. The Team Lead is responsible for assisting with the continued growth of the team. The Team Lead should help motivate and support the service desk agents, ensuring that calls are dealt with promptly to the satisfaction of end-users, management, and / or the business. Work with the Supervisor / Manager to plan and manage the operational activities of the team, ensuring that the level of technical knowledge and customer service is aligned with the business requirements. Requirements: - Previous leadership experience - Bilingual proficiency in English and Spanish Shift schedule: - Thursday to Sunday 12:00 pm to 10:00 pm Must be Bi-Lingual (English and Spanish) Provide daily direction to team in support of customer or management goals Provide continued evaluation of current process or procedures. Work with management / customer in suggesting methods to improve operations, efficiency and service. Create and maintain high quality work environment so team members are motivated to perform at their highest level. Address disciplinary and / or performance issues according to company policy. Prepare warnings and communicate effectively with employees warnings and make effective/appropriate decisions relative to corrective action as required. Able to assist with preparation of any daily reports provided to customer or management. Work with supervisor/manager to create and conduct monthly reviews / 1:1s. Work with team to ensure that work is equally distributed and SLAs are met on a daily basis Handle escalations from analyst or customer management. Identify training needs for the team or specific analysts and coach as needed. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Bilingual Customer Support Team Supervisor
1 week ago
Catonsville, Maryland, United States TEKsystems Full timePosition Overview:We are in search of a Bilingual Customer Service Team Lead who will operate in a hybrid work environment. This role necessitates prior experience in a leadership capacity and requires fluency in both English and Spanish. The Team Lead plays a crucial role in fostering the ongoing development of the team.Key Responsibilities:Assist in...
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Bilingual Customer Support Team Supervisor
1 week ago
Catonsville, Maryland, United States TEKsystems Full timePosition Overview:We are in search of a Bilingual Customer Service Team Lead who will operate under a hybrid work model. This role necessitates prior experience in a leadership capacity and requires fluency in both English and Spanish. The Team Lead will play a pivotal role in fostering the ongoing development of the team.Key Responsibilities:Guide and...
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Automotive Customer Service Consultant
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Loss Prevention Customer Service Associate>
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Bakery Department Lead
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Catonsville, Maryland, United States Sam's Club Full timeJob SummaryWe are seeking a highly skilled and experienced Bakery Department Lead to join our team at Sam's Club. As a key member of our operations team, you will be responsible for driving sales growth, supervising a team of hourly associates, and ensuring the highest level of customer satisfaction.Key ResponsibilitiesTeam Leadership: Supervise and motivate...
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Customer Account Representative/Delivery Driver
3 months ago
Catonsville, United States Rent-A-Center Full timeIt's Your Career. Own it!We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy. That's because we believe in putting people in control of their futures. This same belief extends to our talented, customer service minded team members. We help you make your career what you want it to be in a retail type...
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Catonsville, United States PointClickCare Full timePointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown...
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Insurance Account Representative
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Catonsville, Maryland, United States Heritage Toyota Catonsville Full timePosition OverviewHeritage Toyota Catonsville is excited to announce the expansion of our team! We are seeking dedicated individuals for the role of Automotive Service Consultant. This is an excellent opportunity for those looking to advance their careers in the automotive service industry.As an Automotive Service Consultant, you will be the first point of...
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Catonsville, United States Continental Realty Full timeJob DescriptionJob DescriptionPosition: Service Manager for Mount Ridge, Catonsville, MD 21228Role OverviewAs a Service Manager at Mount Ridge, you will lead a team of 2 Technicians in maintaining the physical integrity of this community with 266 apartment-homes and cottages. You will be the main point of contact for all things service related, which will...
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Resident Service Coordinator
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