Service Manager

4 weeks ago


Catonsville, United States Continental Realty Full time
Job DescriptionJob Description

Position: Service Manager for Mount Ridge, Catonsville, MD 21228

Role Overview

As a Service Manager at Mount Ridge, you will lead a team of 2 Technicians in maintaining the physical integrity of this community with 266 apartment-homes and cottages. You will be the main point of contact for all things service related, which will involve coaching, scheduling, ordering supplies and services, preventative maintenance, and all day-to-day maintenance activities.

Most Important Responsibilities

  • Demonstrate steady leadership to guide a skilled team of technicians as they make timely high-quality repairs and perform preventive maintenance.
  • Independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate an action plan to your team and the residents.
  • Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions.
  • Share your knowledge with the team, prioritize and delegate their tasks, make sure they follow CRC protocol and motivate them to go above and beyond the call of duty.
  • Strong attention to detail and follow up to ensure quality of final work product.
  • Share your knowledge with the team to promote teambuilding.
  • Participate in the emergency on-call rotation every third week.

Most Important Qualifications

  • 3+ years of exp as Service Manager required
  • 5 years of industry experience
  • EPA Certification
  • Technical skills must include the ability to troubleshoot/repair/maintain HVAC components (mini split-system units inside the apartment that function like a heat pump), appliance repair, carpentry, plumbing, electrical and all other general CRC maintenance requirements.
  • Detailed record-keeping and reporting skills
  • Vehicle/truck, tools, must participate in the emergency on-call rotation
  • Customer service skills are a must

We own and operate all of our properties, so you have the resources to do your job and make informed decisions.



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