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Customer Account Representative/Delivery Driver

4 months ago

Catonsville, United States Rent-A-Center Full time

It's Your Career. Own itWe make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy. That's because we believe in putting people in control of their futures. This same belief extends to our talented, customer service minded team members. We help you make your career what you want it to be in a retail type environment.Customer Account Representative Position Summary-The C.A.R manages rental accounts, meets company expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction. Requirements / Responsibilities:Account Management-Maintain accurate records of customer account activity, including current and past due accountsReview past due accounts and communicate in person and via phone with the customers to promote timely paymentsComplete customer service calls in a timely manner as assignedFollow all policies and procedures and adhere to all standardsDelivery and Pick-Ups-Proper moving and handling to load/unload the truck, or other vehicles, per policy to safely protect coworkers and merchandiseSafe transportation and delivery of the merchandise to customer homes in the Company provided vehicle as assignedInstall and set up merchandise, and instruct customers on the proper use of merchandiseSales and Showroom-Greet and assist customers on the sales floorObtain new rental orders on the sales floor and over the phoneProspect for new business by telemarketing and distributing print materialsRefurbish merchandise to like new conditionKeep the showroom, backroom, and all store areas neat, clean, and organized Other Requirements:Valid driver's licenseHigh school diploma or GEDFlexible work scheduleStand for long periods of timeAbility to lift up to 100lbs, with assistance if neededBi-lingual is a plusWhy should you work at RAC? Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more We care for our employeesHow would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to a 401(k) and generous paid time off. Great monthly and quarterly bonuses are out there for you too. But you'll find the real benefits of joining us comes from within. You can work your way to the future you want. We'll help you own it