Customer Service Representative II

3 days ago

Barrington, United States Leica Biosystems Full time

Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Customer Service Representative for Leica Biosystems is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. The Customer Service Representative is responsible for processing a high volume of orders accurately and manages all aspects of the customer order fulfillment process which includes order entry through delivery.

This position is part of the Customer Service Team located in Deer Park, Illinois, reporting into the Customer Service Manager, and will be on site. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

If you thrive in a dynamic and fast-paced role and want to work to build a world-class organization-read on.

In this role, you will have the opportunity to:

  • Process daily orders received through multiple channels (phone, email, fax, EDI).
  • Professionally handle incoming requests from external and internal customers.
  • Ensure that issues are resolved promptly and thoroughly by clarifying a customer's complaint, determining the cause of the problem, selecting & explaining the best solution to the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Be responsible for daily management which includes reviewing the status of all open orders and ensuring timely resolution.
  • Work all reports, including blocked & incomplete order tracking, to ensure deliveries are not delayed to the customer.
  • Provide sales support with the necessary research on price discrepancies, complaints, overnight samples, requests, etc.
The essential requirements of the job include:
  • High school diploma, or equivalent, with 2+ years of experience. Associates degree preferred.
  • The ability to work a first shift role with hours of 8:30am - 5pm.
  • Proven track record of using Microsoft Office (Excel, Word, PowerPoint, Outlook) along with SAP software experience.
It would be a plus if you also possess previous experience in:
  • Customer Service or Order Entry. 2+ years of experience is preferred.
  • Medical devices and related equipment.


At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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