Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a key member of our Customer Support team, you will play a vital role in providing exceptional service to our clients and driving business growth.
Key Responsibilities:
- Assist account managers in supporting the fleet and resolving customer inquiries
- Process vehicle orders and handle customer service-related tasks
- Provide timely and effective support to drivers, including educating them on services and resolving issues
- Manage a high volume of customer emails and respond promptly
- Utilize internal issue tracking systems to follow up on customer inquiries and issues
- Perform data entry and maintain accurate records in our system
- Collaborate with cross-functional teams to resolve complex customer issues
Requirements:
- 2+ years of customer service experience in an office setting
- Strong written and email communication skills
- Proficiency in the English language and ability to communicate effectively
- Strong computer skills and proficiency in MS Office suite, including Outlook, Word, and Excel
- Bachelor's degree or equivalent experience
About TEKsystems:
We are a global leader in Full-Stack Technology Services, Talent Services, and real-world application. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We are committed to driving change and delivering exceptional results for our clients.
TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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