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Operation and Customer Support Associate

4 months ago

Farmington, United States Activ8 Recruitment & Solutions Full time

International automotive parts distributer is looking for an Operation and Customer Support Specialist candidate with solid manufacturing skills who will take charge of a coordination logistic operation both internationally and domestically as well as support customer satisfaction.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

This position is Located in Novi, MI and it is an onsite position.

The ideal candidate would have at least of 3 years of experience in logistics related responsibilities or customer facing experience. Automotive industry or logistics field experience will be a plus.

This is a full time, direct hire position.

Operation and Customer Support Specialist RESPONSIBILITIES:

  • Responsible for communicating with freight forwarder and warehouse to monitor the process and operations
  • Update shipping schedule, communicating with customer for order status
  • Negotiate shipping schedule and create shipping plan
  • Analyze and create a report on status of the shipment for weekly meeting
  • Work with Sales department and accounting department to track and monitor goods
  • Answer inbound and outbound emails and phone calls
  • Monitors shipments and resolves issues to assure requirements are met
  • Responsible for creating RFQs., invoices and following up
  • Negotiates and administers purchase orders/contracts with suppliers
  • Other responsibilities might be assigned by manager

Operation and Customer Support Specialist QUALIFICATIONS:

  • Associate Degree in Business, Supply Chain, Operation Management, or related degree
  • Must be able to maintain a high degree of flexibility with assigned duties
  • Ability to work both independently and in a cross-functional team environment
  • Strong communication and negotiation skills
  • Ability to use Excel including functions such as VLOOKUP is a much and ability to use SAP and ERP or SQL System is a plus
  • Ability to work overtime as needed
  • Ability to handle multiple projects with competing deadlines

Direct applicants only. We do not accept any resumes from any third-party organizations or other recruiters.

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Activ8 Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for over 20 years. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.

www.activ8usjp.com >>> Click "Job Seekers" to see more jobs

We screen ALL Candidates to verify the validity of each applicant with criminal background / Social Security verification - some positions require drug screening and vehicle driving reports. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.