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Nighttime Customer Support Associate

2 months ago

Farmington, Michigan, United States TEKsystems Full time
Job Overview

Position: Nighttime Customer Support Associate

Work Environment: Onsite Role

Key Features:

  • Overnight schedule with additional pay incentives
  • Comprehensive training program for 7 weeks, transitioning to overnight shifts thereafter
  • 100% Onsite Position

Advantages of the Position:

  • Direct employment with full benefits from the start
  • Opportunity for growth with a new client
  • Streamlined hiring process

Required Skills and Experience:

  • Experience in customer service roles (e.g., hospitality, call centers, travel agencies)
  • Strong active listening abilities
  • Effective problem-solving skills
  • Critical thinking capabilities
  • Attention to detail
  • Proficient in computer usage and standard software applications
  • High school diploma or equivalent (mandatory)
  • Interest or experience in travel
  • Preferred experience in sales or service-oriented positions

Daily Responsibilities:

  • Handle incoming communications from customers regarding travel inquiries
  • Engage with customers in a professional and friendly manner
  • Assess customer needs through established inquiry techniques
  • Research and provide information on travel options and packages
  • Process travel bookings accurately and assist with any changes or cancellations

Next Steps:

  • Interested candidates should apply directly to this job posting for further discussion.
  • A virtual interview may be required for qualified applicants.

About TEKsystems:

TEKsystems is a leader in technology services and talent solutions, partnering with clients to harness new opportunities. With a workforce of 80,000, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across various regions. Our expertise in Full-Stack Technology Services and Talent Services enables us to drive impactful change.

TEKsystems is committed to diversity and inclusion, considering all applications without regard to race, gender, age, or any other characteristic protected by law.