IT Support Specialist
2 weeks ago
Are you ready to elevate your career in Information Technology? We invite you to explore a rewarding opportunity in Desktop Support.
Role Summary:
Our organization is on the lookout for enthusiastic and career-oriented professionals to become part of our expanding Desktop Support team. This position involves collaborating with our esteemed clients and executing various responsibilities related to Desktop Support, including:
- Providing comprehensive software troubleshooting and repair for workstations
- Managing PC installations, relocations, additions, and modifications
- Executing image deployments
- Conducting asset recovery processes
- Implementing asset tagging procedures
- Offering printer support services
- Assisting at the Client Center (Tech Bar)
- Updating IT Service Management systems
- Performing additional client support tasks to ensure workstation functionality and customer satisfaction
Essential Qualifications:
- Prior experience in Desktop Support is preferred, though training will be available for entry-level candidates
- Familiarity with PC imaging techniques
- Experience in change management and incident management processes
- Proficiency in utilizing tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred Qualifications:
- Certification as a Dell Technician
- Expertise in inventory management
Requirements:
- Must be located within a reasonable commuting distance and be prepared to work onsite
- This position requires U.S. citizenship status due to government contract stipulations
Core Values:
- Strong communication skills, both written and verbal
- Ability to work independently while valuing collaboration
- Exceptional problem-solving capabilities
- A desire for regular performance evaluations and career advancement opportunities
- A commitment to working within a community of principled colleagues and clients
What We Offer: As a member of our organization, you will be part of a team that prioritizes integrity and teamwork. We provide continuous learning and development opportunities to support your professional growth.
About Us: We are a hybrid cloud and managed services consulting firm, recognized for our strong partnerships with leading IT service providers. Our commitment to employee well-being is reflected in our comprehensive benefits package, which includes health, retirement, and professional development options.
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