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SAINT LAURENT Senior Client Advisor Charlotte

1 month ago

Charlotte, United States Saint Laurent Full time

SAINT LAURENT Senior Client Advisor Charlotte SAINT LAURENT Senior Client Advisor Charlotte Apply at locations: Charlotte - 4400 Sharon Road, #M19 Time type: Full time Posted on: Posted 6 Days Ago Job requisition id: R137538 Summary ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear. Job Description We are currently seeking a Senior Client Advisor to join our dynamic boutique leadership team. ROLE The Senior Client Advisor will oversee the client advisor team in partnership with the store leadership team, and contribute actively to the store sales and key indicators achievement. They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards. MISSION Manage the client advisor team and lead by example by achieving individual sales targets as well as ensuring the team meets their targets. Train new client advisors and provide ongoing training and development for existing team members. Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration. Provide outstanding client and after-sale service to all visitors and clients. Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests. Cultivate a robust client portfolio to secure a proactive and growing business. Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach. Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture. Show a transparent and genuine attitude with the client and create a unique connection with them. Communicate in a professional and authentic way, with clients and colleagues. Effectively use all available tools to optimize business opportunities. Proactively support the front and back-of-house teams, their achievements, and ultimately the overall team spirit. Uphold and adhere to all company policies and operational procedures. PROFILE A preferred professional experience in providing a high-quality service focused on Client expectations, i.e., in fashion & accessory retail, in customer service, or in luxury hospitality. Strong leadership and management skills, with the ability to motivate and inspire a team. Have personal taste and passion for the fashion culture, likes to create personalized looks. Have a natural business mindset and an entrepreneurial spirit. Open-minded and looking for a company valuing audacity and authenticity. Strong team-centric attitude to achieve common goals. At ease with using tools and applications; learns fast with new technologies. Motivation to work in a fast-paced environment, able to multitask & prioritize. Proactive, enthusiastic, & with a problem-solving attitude. Excellent written, oral & listening skills, in English and local language. Embrace change and see it as an opportunity to grow and develop. Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Job Type: Regular Start Date: 2024-09-30 Schedule: Full time Organization: YSL America Holding Inc. #J-18808-Ljbffr