Senior Service Consultant

7 days ago


Charlotte, North Carolina, United States Genesis of Charlotte Full time
Overview of the Position:

The Senior Service Consultant at Genesis of Charlotte plays a pivotal role in supervising and directing the service department operations.
This position demands outstanding customer interaction skills, comprehensive expertise in automotive maintenance and repairs, along with robust leadership capabilities.
The Senior Service Consultant is tasked with ensuring client satisfaction, organizing service bookings, leading a team of service consultants, and effectively addressing any client issues or inquiries.

Key Responsibilities:
  • Supervise and direct the service area
  • Organize service appointments and guarantee prompt service delivery
  • Deliver exceptional customer support and respond to client inquiries
  • Lead a team of service consultants, providing mentorship and assistance
  • Address and resolve client concerns to uphold high satisfaction levels
  • Maintain precise service documentation and records
  • Keep abreast of all manufacturer training
Qualifications:
  • Previous experience in an automotive service consultant position
  • In-depth knowledge of automotive maintenance and repair
  • Exceptional customer service and communication abilities
  • Demonstrated leadership skills
  • Capability to effectively lead a team
  • Strong attention to detail and organizational skills
  • Ability to thrive in a fast-paced environment
  • Familiarity with automotive diagnostic tools and software
  • Certification in automotive repair services is advantageous
Perks:
  • Competitive salary package
  • Opportunities for professional development and career progression
  • Health and dental insurance
  • Retirement savings plan
  • Paid time off and holidays
About Genesis of Charlotte:

Genesis of Charlotte is a premier automotive dealership specializing in luxury automobiles.
We are committed to delivering an outstanding customer experience and providing top-notch automotive services.
Join our team and become part of a vibrant and engaging work atmosphere.

The Senior Service Consultant at Genesis of Charlotte is responsible for overseeing the service department and ensuring the efficient operation of daily activities.
This role includes managing a team of technicians and collaborating with other departments to provide exceptional customer service.

  • Oversee the service department, including scheduling and customer experience
  • Ensure high-quality service and timely completion of repairs
  • Collaborate with other departments to enhance processes and improve customer satisfaction
  • Monitor and report on departmental performance metrics
  • Prior experience in a senior advisory role is preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Proficient in computer systems and software
  • Knowledge of the automotive service and repair industry
  • Ability to multitask and prioritize workload
  • Competitive salary package
  • Opportunities for growth and advancement within the organization
  • Health insurance coverage
  • Retirement savings plan

Genesis of Charlotte is a leading automotive dealership based in Charlotte, North Carolina.
We pride ourselves on delivering exceptional customer service and providing a wide range of luxury vehicles to our valued customers.
Join our team and be part of a dynamic and rewarding work environment.



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