Lead Service Advisor

1 month ago


Charlotte, United States Genesis of Charlotte Full time
Job DescriptionJob DescriptionDescription of the Role:

The Lead Service Advisor at Genesis of Charlotte is responsible for overseeing and managing the service department. This role requires exceptional customer service skills, extensive knowledge of automotive repairs and maintenance, as well as strong leadership abilities. The Lead Service Advisor will be responsible for ensuring customer satisfaction, coordinating service appointments, managing a team of service advisors, and successfully resolving any customer issues or concerns.

Responsibilities:
  • Oversee and manage the service drive
  • Coordinate service appointments and ensure timely completion
  • Provide exceptional customer service and address any customer inquiries
  • Manage a team of service advisors and provide guidance and support
  • Resolve any customer issues or concerns to maintain high customer satisfaction
  • Maintain accurate service records and documentation
  • Stay updated on all factory training
Requirements:
  • Prior experience in an automotive service advisor role
  • Strong knowledge of automotive repairs and maintenance
  • Excellent customer service and communication skills
  • Proven leadership abilities
  • Ability to effectively manage a team
  • Attention to detail and strong organizational skills
  • Ability to work in a fast-paced environment
  • Proficiency in automotive diagnostic tools and software
  • Certification in automotive repair services is a plus
Benefits:
  • Competitive compensation package
  • Opportunity for career growth and advancement
  • Healthcare and dental benefits
  • 401(k) retirement plan
  • Paid vacation and holidays
About the Company:

Genesis of Charlotte is a leading automotive dealership specializing in luxury vehicles. We strive to provide an exceptional customer experience and deliver high-quality automotive services. Join our team and be a part of a dynamic and exciting work environment.

The Lead Service Advisor at Genesis of Charlotte is responsible for overseeing the service department and ensuring the smooth operation of day-to-day activities. They will be responsible for managing a team of technicians and coordinating with other departments to provide exceptional customer service.

  • Manage the service department, including scheduling and guest experience
  • Ensure high-quality service and timely completion of repairs
  • Collaborate with other departments to streamline processes and improve customer satisfaction
  • Monitor and report on departmental performance metrics
  • Prior experience in a Lead Advisor roll is preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Proficient in computer systems and software
  • Knowledge of automotive service and repair industry
  • Ability to multitask and prioritize workload
  • Competitive compensation package
  • Opportunity for growth and advancement within the company
  • Health insurance coverage
  • 401(k) retirement plan

Genesis of Charlotte is a leading automotive dealership based in Charlotte, North Carolina. We pride ourselves on delivering exceptional customer service and providing a wide range of luxury vehicles to our valued customers. Join our team and be part of a dynamic and rewarding work environment.



  • Charlotte, United States Independent Advisor Alliance Full time

    Who is Independent Advisor Alliance?Independent Advisor Alliance (IAA) is strategically focused on building a community of successful independent advisors serving the financial and retirement needs of individuals and businesses. We provide our affiliated advisors with customized support services designed to optimize efficiencies, reduce expenses, attract and...


  • Charlotte, United States Independent Advisor Alliance Full time

    Who is Independent Advisor Alliance?Independent Advisor Alliance (IAA) is strategically focused on building a community of successful independent advisors serving the financial and retirement needs of individuals and businesses. We provide our affiliated advisors with customized support services designed to optimize efficiencies, reduce expenses, attract and...

  • Lead Service Advisor

    1 month ago


    Charlotte, United States Genesis of Charlotte Full time

    Description of the Role:The Lead Service Advisor at Genesis of Charlotte is responsible for overseeing and managing the service department.This role requires exceptional customer service skills, extensive knowledge of automotive repairs and maintenance, as well as strong leadership abilities.The Lead Service Advisor will be responsible for ensuring customer...


  • Charlotte, North Carolina, United States Genesis of Charlotte Full time

    About the Role:The Lead Service Advisor at Genesis of Charlotte is responsible for overseeing and managing the service department, ensuring the smooth operation of day-to-day activities.This role requires exceptional customer service skills, extensive knowledge of automotive repairs and maintenance, as well as strong leadership abilities.Key...

  • Lead Service Advisor

    2 weeks ago


    Charlotte, North Carolina, United States Genesis of Charlotte Full time

    About the Role:The Lead Service Advisor at Genesis of Charlotte is a key position responsible for overseeing and managing the service department. This role requires exceptional customer service skills, extensive knowledge of automotive repairs and maintenance, as well as strong leadership abilities.Key Responsibilities:Service Department Management: Oversee...


  • Charlotte, United States Woodie's Auto Service Full time

    Job DescriptionJob DescriptionAre you ready to be a part of a TRUE winning culture?!Woodie's Auto Service is looking for a GREAT Automotive Service Advisor to join our family! We believe you can take us to the next level and we can do the same for you. We've built a business that challenges the status quo, rewards exceptionalism, and provides a...

  • Lead BEC

    2 days ago


    Charlotte, United States Wells Fargo Full time

    Enterprise Change Management Change Readiness and Adoption is seeking an experienced Change Advisor (Lead Business Execution Consultant) to join the team and serves as ECMs primary and critical connection point with the Change Executive and Change L Advisor, Leader, Enterprise, Lead, Business, Management, Banking, Business Services

  • Service Advisor

    2 months ago


    Charlotte, United States Excel Truck Group Full time

    Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas. Excel Truck Group is seeking a...

  • Mobile Service Advisor

    2 months ago


    Charlotte, North Carolina, United States Ryder System Full time

    Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. () Charlotte, North Carolina Monday-Friday Noon-3:30pm Weekends off Paid Weekly. Looking for Service Advisor experience Health benefits, PTO, holidays off, 401K, & employee stock purchase program. Check out these videos for Torque By Ryder Welcome to Torque by Ryder ( Torque by Ryder...

  • Mobile Service Advisor

    2 months ago


    Charlotte, United States Ryder System Full time

    Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. () Charlotte, North Carolina Monday-Friday Noon-3:30pm Weekends off Paid Weekly. Looking for Service Advisor experience Health benefits, PTO, holidays off, 401K, & employee stock purchase program. Check out these videos for Torque By Ryder! Welcome to Torque by Ryder ( Torque by Ryder...


  • Charlotte, North Carolina, United States Christian Brothers Automotive Full time

    Job OverviewCompany: Christian Brothers AutomotivePosition: Automotive Service Advisor / WriterAs an Automotive Service Advisor / Writer at Christian Brothers Automotive, you will be the key point of contact for our customers seeking assistance with their vehicles. Your role is crucial in fostering relationships with our clientele, as you guide them through...


  • Charlotte, United States Community Association Management Full time

    Job DescriptionJob DescriptionGeneral PurposeReporting to the Resident Services Manager, the Resident Services Advisor uses their knowledge of company products, services, and policies to effectively communicate with residents within our managed communities. As the main point of contact for our communities' residents, the Resident Services Advisor is...


  • Charlotte, United States Community Association Management Full time

    Job DescriptionJob DescriptionGeneral PurposeReporting to the Resident Services Manager, the Resident Services Advisor uses their knowledge of company products, services, and policies to effectively communicate with residents within our managed communities. As the main point of contact for our communities' residents, the Resident Services Advisor is...

  • Service Advisor

    1 week ago


    Charlotte, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout the service process.Key ResponsibilitiesWork closely with customers and technicians to identify and...


  • Charlotte, United States Community Association Management, Limited Full time $17 - $19

    Job DescriptionJob DescriptionGeneral PurposeReporting to the Resident Services Manager, the Resident Services Advisor uses their knowledge of company products, services, and policies to effectively communicate with residents within our managed communities. As the main point of contact for our communities’ residents, the Resident Services Advisor is...


  • Charlotte, United States Community Association Management, Limited Full time $17 - $19

    Job DescriptionJob DescriptionGeneral PurposeReporting to the Resident Services Manager, the Resident Services Advisor uses their knowledge of company products, services, and policies to effectively communicate with residents within our managed communities. As the main point of contact for our communities’ residents, the Resident Services Advisor is...


  • Charlotte, North Carolina, United States Christian Brothers Automotive Full time

    Job OverviewCompany: Christian Brothers AutomotivePosition: Automotive Service Advisor Apprentice / Customer Service RepresentativeAbout Us:Christian Brothers Automotive is dedicated to providing exceptional auto repair services with a focus on transparency and integrity. We pride ourselves on a people-first philosophy, ensuring our customers receive the...

  • Financial Advisor

    6 hours ago


    Charlotte, United States Edward Jones Full time

    Job OverviewIf you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies, funding education and more. As a financial advisor with Edward Jones, you'll develop and...


  • Charlotte, United States Tuffy Tire & Auto 77010 Full time

    Job DescriptionJob DescriptionBenefits/PerksPaid HolidaysCareers Advancement Opportunities - we are always looking to promote from within!Reimbursement for any successfully completed ASE certificationsFlexible SchedulingClosed on SundaysCompetitive CompensationNon-corporate atmosphereJob SummaryWe firmly believe that our success is a direct reflection of our...

  • Roofing Advisor

    1 month ago


    Charlotte, United States Northpoint Roofing Systems Full time

    Job DescriptionJob DescriptionNorthpoint Roofing Systems, a renowned roofing company known for its commitment to excellence, customer satisfaction and ranked 653 on the prestigious Inc. 5000 list along with a 26th position in the competitive construction sector is looking for a Roofing Advisor to work out of the Charlotte location. Our Roofing Advisors are...