Customer Service Representative

3 weeks ago

Columbia, United States MFA Oil Full time
Overview

The Customer Service Representative I position is responsible for providing a high level of customer service for MFA Oil customers. In addition, this position is responsible for the daily duties of the operation including recording sales, taking payments, performing and entering inventory and completing bank deposits.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities
  • In an accurate and timely manner, complete daily sales and deposit reporting
  • Make sure daily sales and receipts are listed accurately on monthly stock sheets
  • Ensure that customer payments are completed accurately and applied to the correct account
  • Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached
  • Assist manager in securing all tax exemption forms (FE7, MO1, etc.)
  • Make sure they are complete and maintain a file on all forms
  • Answer phones, greet customers, and satisfy routine requests courteously
  • Be sure that all "out of gas" calls are notified of MFA Oil's "Out of Gas" procedures
  • Process daily correspondence from customers and home office in a timely manner
  • Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases
  • Maintain up-to-date filing systems
  • Assist with sales and collection of accounts receivable as directed by manager
  • Obtain propane certification and fill propane tanks as required by location
  • Maintain good working relationship with all employees
  • Maintain a clean and organized work area
  • Know and adhere to company policies and procedures
  • Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
  • Maintain timely and professional communication with management, employees, vendors and customers
  • Keep supervisor informed of any problems and/or any issues that need attention
  • Perform other duties as assigned
Job Requirements
  • High school diploma or equivalent
  • Legal authorization to work in the United States
  • At least 18 years of age
  • Some travel required for training
  • Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
  • Ability to meet company requirements including successful pre-employment drug screening and criminal background check
  • Basic understanding of accounting principles
  • Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
  • Capability to learn new concepts and use technical materials
  • Ability to perform mathematical calculations in order to make change, complete reports, and account for products
  • Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
  • Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
  • Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
  • Willingness to work with hazardous materials
Preferred Skills
  • 1-3 years of customer service or other applicable work experience
  • Ability to meet deadlines with a high degree of time management
  • Ability to perform detail work with accuracy
  • Ability to grasp new concepts quickly
  • Ability to work both independently and in a team environment
  • Ability to work at a fast pace
  • Ability to set priorities and goals and develop plans for achieving them
ABOUT MFA OIL COMPANY

MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.

BENEFITS

Our benefits are designed to invest in you We offer a comprehensive benefits structure for regular full-time positions, including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.

OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
  • Put Customers First
    • Respect Everyone - Demonstrate high regard or show special attention to customers, coworkers, vendors... everyone you come in contact with.
    • Provide Excellent Service - Go the extra mile to ensure our customers are happy and satisfied with our products and services.
    • Deliver on Your Promises - Do what you say you are going to do, when you say you are going to do it. Every time.
  • Be Tenacious
    • Give Your Best - Always give your best effort and seek to improve every day.
    • Never Settle - Settling can lead to compromising on effort and quality of work. Find a way forward and don't settle for "It can't be done."
    • Work Passionately - Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
  • Lead by Example
    • Do the Right Thing - When we let honesty and integrity be our guide, we will always be headed in the right direction.
    • Take Ownership - Each of us must be accountable for ourselves, our colleagues, our customers and our company.
    • Act with Empathy - When we recognize and understand each other's challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Representative

    1 month ago

    Columbia, Maryland, United States Service Experts Full time

    Job Title: Customer Service SpecialistAt Service Experts, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    4 months ago

    Columbia, United States Club Car Wash Full time

    Provides professional customer service, and satisfactorily answers to customers queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Calls clients and customers to inform them about t Customer Service Representative, Customer Service, Representative, Retail, Automotive

  • Customer Service Representative

    4 weeks ago

    Columbia, United States Domino's Pizza LLC Full time

    CSR's help clean, take orders and check customers out with amazing customer service skills. Qualifications. You must be a good listener and willingness to learn and do new things everday. Customer satisfaction is out number one priority. Customer Service Representative, Customer Service, Representative, Restaurant, Retail

  • Customer Service Representative

    4 weeks ago

    Columbia, United States Domino's Pizza LLC Full time

    CSR's help clean, take orders and check customers out with amazing customer service skills. Qualifications. You must be a good listener and willingness to learn and do new things everday. Customer satisfaction is out number one priority. Customer Service Representative, Customer Service, Representative, Restaurant, Retail

  • Customer Service Representative

    1 month ago

    Columbia, Tennessee, United States Randstad Full time

    Customer Service Representative Job DescriptionWe are seeking an entry-level candidate to join our team as a Customer Service Representative. In this role, you will provide professional customer service to insureds, agents, and customer service representatives across the state of Tennessee.Responsibilities:Analyze billing, collect payments, and maintain...

  • Customer Service Representative

    1 month ago

    Columbia, Missouri, United States Club Car Wash Full time

    Job Title: Customer Service RepresentativeClub Car Wash is a rapidly growing tunnel car wash company with a presence in multiple states across the United States. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service through phone,...

  • Customer Service Representative

    1 month ago

    Columbia, Missouri, United States The Job Center Staffing Full time

    The Job Center Staffing is seeking a Customer Service Representative to join our team in the Columbia, MO area. As a Customer Service Representative, you will be the first point of contact for customers across all channels, including phone, email, web, social media, and chat. You will communicate clearly and concisely, understanding customer needs and...

  • Customer Service Representative

    4 weeks ago

    Columbia, Missouri, United States Boone Health Full time

    Job Title: Customer Service RepresentativeJob Summary:At Boone Health, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our patients, visitors, physicians, and staff. Your primary goal will be to ensure that all inquiries are...

  • Customer Service Representative

    1 month ago

    Columbia, Mississippi, United States Domino's Pizza LLC Full time

    Job Title: Customer Service Representative **About the Role** At Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and experience. **Key Responsibilities** * Provide top-notch customer service...

  • Customer Service Representative

    4 weeks ago

    Columbia, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include greeting customers, taking orders using our technology and Point of Sale System, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Columbia, Missouri, United States Great Southern Bancorp Full time

    Job SummaryGreat Southern Bancorp is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing financial transactions, and maintaining the security of assigned cash.Key ResponsibilitiesRepresent the bank in a courteous and...

  • Customer Service Representative

    3 weeks ago

    Columbia, United States LoanMax Title Loans Full time

    North American Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary....

  • Customer Service Representative

    1 month ago

    Columbia, South Carolina, United States Circle K Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    4 weeks ago

    Columbia, Missouri, United States The Job Center Staffing Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at The Job Center Staffing. As a Customer Service Representative, you will be the first point of contact for customers across various channels, including phone, email, web, social media, and chat. Your primary responsibility will be to provide exceptional customer...

  • Customer Service Representative

    1 month ago

    Columbia, South Carolina, United States First Farmers Bank Full time

    Job Title: Customer Service RepresentativeJob Summary:First Farmers Bank is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through telephone, chat, and text. You will assist customers with their inquiries, resolve issues, and...

  • Customer Service Representative

    4 weeks ago

    Columbia, Missouri, United States Mid America Bank Full time

    Job DescriptionMid America Bank is a community bank in Central Missouri that values its customers and employees. We strive to provide a work-life balance and opportunities for growth and development. This role is an exciting opportunity to join our team in a new market in Columbia, Missouri.Job Summary:The Customer Service Representative is responsible for...

  • Customer Service Representative

    4 weeks ago

    Columbia, Maryland, United States NASA Federal Credit Union Full time

    Customer Service RepresentativeAt NASA Federal Credit Union, we are seeking a skilled Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for delivering exceptional customer service to our members, promoting and selling our products and services, and providing solutions to meet their financial...

  • Customer Service Representative

    4 weeks ago

    Columbia, South Carolina, United States C and D Enterprises dba Golden Corral Full time

    Customer Service RepresentativeAt C and D Enterprises dba Golden Corral, we are seeking a Customer Service Representative to provide exceptional guest experiences. Key responsibilities include:Guest Service: Greet guests warmly, offer assistance, process orders accurately, and handle payments efficiently.Cleanliness: Maintain a clean and organized workspace,...

  • Customer Service Representative

    1 month ago

    Columbia, United States Sunrise Systems Inc Full time

    Job Title: Customer Service Representative Job ID: 24-04752 Location: Columbia, SC Duration: 06 months’ contract on W2 with possible for FTE Description: Job Schedule-Some Saturday hours may be required. Job Schedule-First three months in office 40 hours a week, then a hybrid 3/2 schedule can be worked out if worker is completely...

  • Customer Service Representative

    4 weeks ago

    Columbia, South Carolina, United States The Glass Guru of Columbia Full time

    Customer Service Representative Job DescriptionAt The Glass Guru of Columbia, we prioritize exceptional customer service. We're seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. This part-time position offers the opportunity to grow into a full-time role, with benefits including paid holidays and a paid...