Customer Service Representative

4 weeks ago


Columbia, Tennessee, United States Randstad Full time

Customer Service Representative Job Description

We are seeking an entry-level candidate to join our team as a Customer Service Representative. In this role, you will provide professional customer service to insureds, agents, and customer service representatives across the state of Tennessee.

Responsibilities:

  • Analyze billing, collect payments, and maintain customer accounts by recording account information.
  • Resolve issues by clarifying the customer's concern.
  • Answer general underwriting questions.
  • Efficiently direct calls and/or locate answers to procedures.
  • Keep records of customers interactions, process customer accounts, and file documents.

Requirements:

  • 1 year of experience in a customer service role.
  • Basic computer skills and knowledge of CRM software.
  • Excellent communication and problem-solving skills.

About Randstad:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.



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