Customer Service Representative

3 weeks ago


Columbia, Missouri, United States Boone Health Full time
Job Title: Customer Service Representative

Job Summary:

At Boone Health, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our patients, visitors, physicians, and staff. Your primary goal will be to ensure that all inquiries are handled in a professional and courteous manner.

Key Responsibilities:
  • Answer and direct all inquiries from patients, visitors, physicians, and staff to appropriate locations using an online database and printed directories.
  • Answer incoming calls according to department guidelines.
  • Provide paging service.
  • Provide clerical duties, organize and maintain records.
  • Ensure customers receive exceptional service through consistent performance, answering, directing, and paging according to the customer's request.
  • Perform other responsibilities as assigned.

Requirements:
  • High School Diploma or GED.
  • < 2 Years' Experience.
  • No Supervisor Experience.

Preferred Qualifications:
  • 2-5 Years' Experience.

Work Environment:
Day Shift (United States of America).

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