Guest Services Specialist

1 month ago


Inlet Beach, United States EBSCO Industries Inc Full time
A TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE.

Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several signature annual events. With our purpose driven by excellence in accountability, commitment, integrity, passion, respect and unity, our employees are the foundation behind the beauty and design of Alys Beach.

Alys Beach offers an industry leading compensation plan, medical/dental/vision benefit plans beginning on day one.

Job Summary

Alys Beach is seeking a Guest Services Specialist who will be responsible for guest and homeowner services which includes Concierge, Front Office, and Reservations. They will direct, implement, and maintain a service philosophy that adheres to the Alys Beach brand.

Job Responsibilities
  • Greet and welcome owners and guests in accordance with the Alys Beach service standards
  • Maintain proper operation of telephone and adhere to the Alys Beach service standards
  • Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
  • Establish and maintain good communications and team work with fellow employees and other departments within Alys Beach
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner
  • Develop relationships with owners and guests to provide personalized service
  • Attend to guest comments verbally and written to ensure proper attention to follow-up
  • Adhere to all service standards for Guest Services
  • Participate in and support Resort and company efforts toward sustainability and environmental initiatives as part of the company program
Job Requirements
  • High school diploma or GED
  • 2 years experience in a customer service role
  • Ability to perform basic math functions
  • Excellent verbal and written communication skills
  • Ability to work a flexible schedule including nights, weekends, and holidays
Essential Job Functions
  • Greet and welcome owners and guests in accordance with the Alys Beach service standards
  • Maintain proper operation of telephone and adhere to the Alys Beach service standards
  • Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner
  • Develop relationships with owners and guests to provide personalized service
  • May require sitting for long periods of time in an office environment
  • May require lifting of up to 30 pounds
Preferred Skills
  • Experience in a luxury resort environment
  • Experience in key rooms division capacities
  • Knowledge of Alys Beach and local competitive markets
  • Knowledge of TRACK property management system
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
recblid qziwhnfksk5dxz0ih7ecgqac4imq85

  • Clearwater Beach, United States Evolution Parking & Guest Services Full time

    Job SummaryThe Guest Services Manager will oversee all aspects of parking operations, including valet parking, Forbes guest service standards, client relationships, team member performance, budget, revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling. This role is responsible for maintaining and...


  • Myrtle Beach, South Carolina, United States Evolution Parking & Guest Services Full time

    Job Title: Assistant Guest Services ManagerEvolution Parking & Guest Services is seeking a highly skilled Assistant Guest Services Manager to join our team. As a key member of our operations team, you will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to valet operations.Key...


  • Jupiter Inlet Beach Colony, Florida, United States EBSCO Industries Inc Full time

    A Premier Guest Experience AwaitsAlys Beach is a master-planned 158-acre beach community that embodies luxury and simplicity. As a Guest Services Specialist, you will be responsible for delivering exceptional guest experiences, ensuring seamless interactions with our team, and upholding the highest standards of service.Key ResponsibilitiesProvide warm and...


  • Jupiter Inlet Beach Colony, Florida, United States EBSCO Industries Inc Full time

    A Premier Luxury Resort ExperienceAlys Beach is a master-planned 158-acre beach community that offers a unique blend of luxury and relaxation. As a Guest Services Specialist, you will be responsible for providing exceptional service to our guests and homeowners, ensuring that every detail of their stay is nothing short of perfection.Key Responsibilities•...

  • Ramp Captain

    4 weeks ago


    Myrtle Beach, South Carolina, United States Evolution Parking & Guest Services Full time

    Job SummaryThe Ramp Captain is responsible for orchestrating the guest experience at our hotel, working closely with colleagues to ensure exceptional service standards are met or exceeded. Under the direction of the Manager, the Ramp Captain will coordinate and administer tasks, provide troubleshooting and guidance when needed, and make judgment calls when...


  • Miami Beach, United States Fontainebleau Miami Beach Full time

    Responsible for providing courteous and competent services to ensure all guest requests, to include same day room preference requests, are provided in a timely and efficient manner. Must be flexible to work a varied shift, including overnight, weeken Guest Service, Guest, Specialist, Telephone, Service, Office Manager, Retail


  • Jupiter Inlet Beach Colony, Florida, United States EBSCO Industries Inc Full time

    Alys Beach Resort is seeking a Guest Services Supervisor to support our growing operations. The candidate will assist the Director of Owner and Guest Services and Guest Services Manager in supervising and supporting the Rental and possibly Amenity Access programs. This leadership position will be an important point of contact between our home owners, rental...


  • Jupiter Inlet Beach Colony, Florida, United States EBSCO Industries Inc Full time

    About Alys BeachAlys Beach is a master-planned 158-acre beach community that offers luxurious private dining, recreation, and retail amenities and experiences, vacation rentals, and signature annual events. Our purpose is driven by excellence in accountability, commitment, integrity, passion, respect, and unity, making our employees the foundation behind the...


  • New Smyrna Beach, Florida, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests. This includes responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesThe Guest Service Representative's key responsibilities include:Answering...


  • New Smyrna Beach, Florida, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is a key member of our hotel team, responsible for providing exceptional customer service to our guests. This role requires a strong ability to communicate effectively, think critically, and work collaboratively with others.Key ResponsibilitiesRespond to guest requests and concerns in a timely and professional...


  • New Smyrna Beach, Florida, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative provides exceptional customer service to hotel guests, responding to their needs and requests in a timely and courteous manner. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAnswer incoming telephone...


  • Miami Beach, Florida, United States EBSCO Industries Inc Full time

    Unlock the Art of Exceptional ServiceAlys Beach is a master-planned 158-acre beach community that embodies the essence of luxury and sophistication. As a Guest Services Specialist, you will be the face of our resort, responsible for delivering unparalleled service to our guests and homeowners. Key Responsibilities:• Greet and welcome guests in accordance...

  • Guest Sales Specialist

    6 months ago


    New Smyrna Beach, United States Tire Choice Auto Service Centers Full time

    Job Description The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior...


  • Rosemary Beach, FL, United States EBSCO Industries, Inc. Full time

    Job SummaryWe are seeking a highly skilled Guest Services Specialist to join our team at Alys Beach. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and homeowners. Key Responsibilities:Direct and implement a service philosophy that adheres to the Alys Beach brandGreet and welcome owners and...


  • Miami Beach, Florida, United States Marriott Full time

    At Marriott International, we are committed to delivering exceptional guest experiences that exceed expectations. As a Luxury Guest Experience Specialist, you will play a critical role in creating memorable moments for our guests. Your primary responsibility will be to provide personalized service, ensuring that every guest feels valued and cared for...


  • Myrtle Beach, South Carolina, United States Beach Holidays, LLC Full time

    Guest Services and Reservations SpecialistCoral Beach Resort is seeking a Guest Services and Reservations Specialist to provide excellent customer service and work in a fast-paced, friendly environment. Responsibilities include:• Providing exceptional customer service to guests• Handling reservations and guest inquiries• Maintaining a clean and...


  • Long Beach, California, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Residence Inn Long Beach Downtown. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth stay for our business and leisure travelers.Key ResponsibilitiesProcess operational needs and address guest...

  • To Go Specialist

    3 weeks ago


    Virginia Beach, Virginia, United States Red Lobster Full time

    Job Summary: As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional service to our guests by offering personalized food and drink suggestions, taking accurate orders, and managing transactions. Your goal is to enhance the guest experience and drive satisfaction.Key Responsibilities:Offer personalized service and food and...

  • Guest Service Rep

    3 months ago


    Myrtle Beach, United States Strand Hospitality Services Full time

    Description Join the Hampton Inn Myrtle Beach Broadway at the Beach, a Strand Hospitality managed hotel! We offer competitive pay and benefits for our valued employees! Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the...


  • Beach, North Dakota, United States Marriott Vacations Worldwide Full time

    Job Title: Guest Services AgentAre you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We're seeking a skilled Guest Services Agent to join our team at Marriott Vacations Worldwide.Job Summary:As a Guest Services Agent, you will be the face of our company, providing personalized service to our...