Luxury Resort Guest Services Specialist
4 weeks ago
We are seeking a highly skilled Guest Services Specialist to join our team at Alys Beach. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and homeowners.
Key Responsibilities:
- Direct and implement a service philosophy that adheres to the Alys Beach brand
- Greet and welcome owners and guests in accordance with our service standards
- Maintain proper operation of telephone and adhere to our service standards
- Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
- Develop relationships with owners and guests to provide personalized service
- Participate in and support Resort and company efforts toward sustainability and environmental initiatives
Requirements
To be successful in this role, you will need:
- 2 years experience in a customer service role
- Ability to work a flexible schedule including nights, weekends, and holidays
- Experience in a luxury resort environment
- Knowledge of Alys Beach and local competitive markets
We Offer
Alys Beach offers an industry leading compensation plan, medical/dental/vision benefit plans beginning on day one. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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