Guest Services Director

4 days ago

Clearwater Beach, United States Evolution Parking & Guest Services Full time
Job Summary

The Guest Services Manager will oversee all aspects of parking operations, including valet parking, Forbes guest service standards, client relationships, team member performance, budget, revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling. This role is responsible for maintaining and fostering the luxury guest service reputation and keeping strong existing client relationships.

Key Responsibilities
  • Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
  • Work with the Supervisor frequently to stay close to the operation.
  • Work at the busiest times including evenings, weekends, holidays while properly leading the team.
  • Track hotel parking validations for reimbursement and integrity purposes.
  • Understand and drive business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
  • Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service, and turnover.
  • Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
  • Understand the client's service standards, motto, values, and hotel 'lingo' while incorporating Evolution's core values.
  • Develop cohesive working relationships with the client's employees.
  • Understand what objectives are important to the client and ensure the entire team is focused on exceeding expectations.
  • Treat clients, team members, and third-party vendors with courtesy, respect, and dignity.
  • Practice preventative safety procedures daily as set forth by Evolution and the client.
  • Report all claims, accidents, and incidents to HR and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern.
  • Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
  • Manage uniform and ticket inventory.
  • Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
  • Adhere to Evolution's employment and payroll policies and procedures to limit exposure to employment claims and litigation.
  • Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue.
  • Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution.
  • Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp.
  • Recognize exceptional performance and provide opportunities for top performers to learn and grow.
  • Identify high-performing team members for Crescendo Academy and Crescendo Leadership developmental Programs.
  • Other duties as assigned.
Requirements
  • Associates Degree, High School Diploma, or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.
Preferred Qualifications
  • Experience in valet parking.
  • Valid US Drivers License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.
Benefits
  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Employee Discounts with selected retailers
  • Paid Time Off and Company Paid Holidays

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

  • Guest Services Representative

    2 weeks ago

    Clearwater, United States Evolution Parking & Guest Services Full time

    Job Title: Guest Services RepresentativeAt Evolution Parking & Guest Services, we're seeking a highly skilled Guest Services Representative to join our team. As a key member of our valet operations, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and efficient experience from arrival to departure.Key...

  • Assistant Guest Services Manager

    4 weeks ago

    Clearwater, FL, USA, United States Evolution Parking & Guest Services Full time

    Job Title: Assistant Guest Services ManagerWe are seeking a highly motivated and experienced Assistant Guest Services Manager to join our team at Evolution Parking & Guest Services. As a key member of our management team, you will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to valet...

  • Assistant Guest Services Manager

    4 weeks ago

    Clearwater, FL, USA, United States Evolution Parking & Guest Services Full time

    Job Title: Assistant Guest Services ManagerWe are seeking a highly motivated and experienced Assistant Guest Services Manager to join our team at Evolution Parking & Guest Services. As a key member of our management team, you will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to valet...

  • Assistant Guest Services Manager

    4 days ago

    Myrtle Beach, South Carolina, United States Evolution Parking & Guest Services Full time

    Job Title: Assistant Guest Services ManagerEvolution Parking & Guest Services is seeking a highly skilled Assistant Guest Services Manager to join our team. As a key member of our operations team, you will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to valet operations.Key...

  • Director of Guest Services

    4 days ago

    Newport Beach, California, United States Montage International Full time

    At Montage International, we are seeking a seasoned professional to lead our Guest Services team. As the Director of Guest Services, you will be responsible for managing the day-to-day operations of guest reception, guest services, reservations, and concierge. This role requires a strategic leader who can drive profitable financial management and proactive...

  • Valet Parking Attendant

    1 week ago

    Clearwater Beach, United States Evolution Parking & Guest Services Full time

    About UsEvolution Parking & Guest Services is a leading provider of specialized valet parking and front door services for hotels and resorts nationwide.We operate and manage the parking and front door services, as well as the exceptional team members who make it all possible at America's finest hotels.Our focus on serving the hotel industry allows us to...

  • Luxury Valet Attendant

    10 hours ago

    Clearwater Beach, United States Evolution Parking & Guest Services Full time

    About Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as...

  • Luxury Valet Attendant

    13 hours ago

    Clearwater Beach, United States Evolution Parking & Guest Services Full time

    About Evolution Parking & Guest ServicesAll candidates should make sure to read the following job description and information carefully before applying.Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and...

  • Ramp Captain

    1 week ago

    Myrtle Beach, South Carolina, United States Evolution Parking & Guest Services Full time

    Job SummaryThe Ramp Captain is responsible for orchestrating the guest experience at our hotel, working closely with colleagues to ensure exceptional service standards are met or exceeded. Under the direction of the Manager, the Ramp Captain will coordinate and administer tasks, provide troubleshooting and guidance when needed, and make judgment calls when...

  • Valet Parking Attendant

    1 week ago

    Clearwater Beach, United States Evolution Parking & Guest Services Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Valet Attendant to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will be responsible for delivering exceptional customer service to our guests in a professional, courteous, and efficient manner.Key Responsibilities:Assist arriving and departing guests by...

  • Ramp Captain

    1 week ago

    Clearwater, United States Evolution Parking & Guest Services Full time

    Job Title: Ramp CaptainJob Summary:The Ramp Captain is responsible for providing exceptional guest service while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Manager, the Ramp Captain has additional duties involving coordination and administration, as well as providing troubleshooting...

  • Guest Service Ambassador

    2 weeks ago

    Clearwater, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone calls in a friendly and welcoming mannerProviding exceptional service by taking and...

  • Guest Services Representative

    1 week ago

    Clearwater, United States Extended Stay Full time

    At Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest service and ensuring a seamless stay for our guests. Your duties will include:Key Responsibilities:Assist guests at all times and respond to their requests with diligence and...

  • Guest Services Representative

    2 weeks ago

    Clearwater, United States Extended Stay America Full time

    Job SummaryWe are seeking a skilled Guest Services Representative to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.Key ResponsibilitiesAssist guests with check-in and check-out...

  • Guest Services Representative

    4 weeks ago

    Clearwater, United States Extended Stay Full time

    Job SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes assisting with guest requests, processing reservations and departures, and maintaining a clean and welcoming environment.Key ResponsibilitiesAssist guests at all times and respond to guest requests in...

  • Night Auditor

    3 days ago

    Clearwater Beach, United States Wyndham Destinations Full time

    Job Summary:The Night Auditor / Guest Services Ambassador is responsible for providing exceptional guest experiences at our resort. This role involves greeting guests, maintaining lobby flow, and offering general concierge services. The Night Auditor will also perform auditing and end-of-day duties, ensuring accuracy and efficiency in all aspects of the...

  • Guest Services Representative

    3 weeks ago

    Clearwater, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests.Key Responsibilities:Assist guests with their needs and respond to requests in a timely and professional mannerProcess...

  • Guest Services Representative

    2 weeks ago

    Clearwater, United States Extended Stay Full time

    Job SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive and memorable experience during their stay.Key ResponsibilitiesAssist guests with all requests and respond to their needs in a timely and...

  • Night Auditor

    1 week ago

    Clearwater Beach, United States Wyndham Destinations Full time

    Job Summary:The Night Auditor / Guest Services Ambassador is responsible for delivering exceptional guest experiences by greeting all guests in the lobby, maintaining a smooth flow of lobby traffic, and providing general concierge services. This role also involves performing auditing and end-of-day duties, as well as registering guests and issuing room keys...

  • Guest Service Representative

    4 weeks ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    Job Title: Guest Service AgentCrescent Hotels & Resorts is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences and ensuring that our hotel's high standards are met.Key Responsibilities:Greet and Register Guests: Greet guests immediately with a friendly...