Customer Relationship Representative
2 weeks ago
Are you enthusiastic and love to help educate people? Our client that is centered around educational content is looking for a Customer Relationship Representative to come join their team
Location: Chantilly
Compensation: 18.50/hr
Duration:
November 18th- end of year
Schedule: Mon-Fri Training week: 10:00A-7:00P
Regular Shifts: Mon-Fri ; TBD
Responsibilities:
- Provide inbound phone-based customer service
- Manage relationships with customers; generate additional sales by up-selling and cross-selling
- Resolve complaints, general questions, process orders, and various administrative projects needed in the operation of the Contact Center
- Communicate with customers regarding all aspects of purchasing, owning, and returning our products
- Simultaneously manage multiple computer applications/technology tools and efficiently navigate Windows (MS Office) programs like Outlook
- Achieve detailed knowledge and become a Subject Matter Expert (SME) on our products and policies to provide expert service to our highly valued customers
- Must be able to adapt to frequent changes in policy, product offerings, and Contact Center operations
- Minimum high school diploma (Some college education preferred)
- Two (2) years of in-bound, phone-based customer service and sales experience; strongly preferred
- Tech-savvy; able to effectively use technology tools and resources is required to successfully perform the job duties and responsibilities
- Experience working in MS Outlook and MS Excel
- Excellent verbal and written communication skills to interact with customers via phone and email and accurately record information pertaining to customer accounts
- Proven customer service skills to provide top-notch, outstanding customer service to our valued customers
- Ability to work independently as well as part of a larger and highly supportive team
- Ability to sit at computer and work on the phone for extended periods of time (up to 8 hours)
- Ability to commute reliably to office for scheduled time.
Compensation / Pay Rate (Up to): $18.50 - $18.50 Per Hour
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