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Retail Account Manager

2 months ago

Jacksonville, United States C&S Wholesale Grocers Inc Full time

Position Overview

Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.

As the Account Manager (AM), you will serve as a regular interface and communicator for the organization's clients, working independently to orchestrate the deployment of corporate-wide resources to provide comprehensive service and solutions to the account portfolio. You will be a Professional whose responsibilities include identifying internal and external opportunities to improve day-to-day customer service and is an escalation point for the Customer Service team.

Job Description

Full-Time:

Onsite (with travel included)

Location:

Medford, Oregon

You will contribute by: Travels to Customer locations as needed for business arrangements.

Owns responsibility for the strategic management of accounts as assigned by Sr. Account Managers.

Establishes and builds strong client relationships through a detailed and hands-on understanding of day-to-day transactions and IT-enabled processes.

Leverages commercial aspects of Partner contracts and works to ensure ES3 realizes the benefit of these assets and is directly involved with the negotiation of new and existing contracts.

Leverages organizational capabilities to advance customer and company objectives.

Provides support, continuity, and ongoing representation for the Customer reinforced by management throughout the organization, communicating with other relevant company functions/ divisions.

Delivers corporate goals and objectives within the client/ Account Management relationship

Maintains an ongoing understanding of the partner's supply chain network to explore and develop opportunities to grow revenue and volume across the account portfolio

Identifies target opportunities within the framework of the organization-wide strategy and develops solutions through cross-functional channels.

Contribute to training content and transfer knowledge from newly developed and enhanced processes to fellow team members.

Leads special projects/ programs as needed, including information technology projects including scope, spec, and integration testing for Customers and internal enhancements

Works closely with hourly CSRs assigned to accounts, developing accountability and leadership. Provide partner training and support for the ES3 warehouse management web portal

Travels to Customer locations as needed.

We offer: Weekly Pay

Benefits available from day 1 (medical, dental, vision)

Company matched 401K

Mileage Reimbursement

PTO and Holiday Pay offered

Career Progression Opportunities

Tuition Reimbursement

Employee Health & Wellness program

Employee Discounts / Purchasing programs

Employee Assistance Program

We’re searching for candidates with: Specialized Knowledge:

Basic retail knowledge, and electronic data interface knowledge.

Special Skills:

Extraordinary customer service skills, excellent communicative abilities to problem solve, professional verbal and written communication, exemplary attention to detail relating to all aspects of the customer's portfolio

Exceptional follow-up skills

Fundamental computer skills in Excel, Word, PowerPoint, and Project.

2-5:

Related experience in a similar environment providing customer support at the level of a manager account representative or equivalent.

Every person matters.

We keep our values alive through a culture that embraces differences and ensures everyone matters.

C&S and their Family of Companies are proud to be an Equal Opportunity and Affirmative Action employer and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

Qualifications

Bachelor's Degree - General Studies

Shift

Company

C&S Wholesale Grocers, LLC

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Company:

C&S Wholesale Grocers, LLC

Job Area:

Sales - West Coast

Job Family:

Sales

Job Type:

Regular

Job Code:

JC0005

ReqID:

R-254720 #J-18808-Ljbffr